Customer Service Officer
3 days ago
Forget everything you know and expect about working in a contact centre customer service team. This is an environment where you’re not held to call volume and time KPI. As a Customer Service Officer, you will be coached and encouraged to focus on delivering a quality experience for our students participating in the MCi program. Your role will be assisting students access their courses, link in with their mentors, assist with general enquiries, and provide check in support to our jobseekers studying with MCi.
Join a team of customer service officers in our Canning Vale office, you will be working in a culture that promotes development and inclusion. You will be surrounded by motivated people where you can thrive by supporting people from all walks of life.
**Working as part of this team you’ll**:
Respond and proactively manage general queries from external customers and clients and other internal APM team members
Tackle administrative activities with strong attention to detail, initiative and resourcefulness
Use empathy and communication skills to be of calm, helpful service to people in their time of need
Location plus
You’ll enjoy all the amenities of our modern Canning Vale office, which includes free onsite car parking.
Your weekends, are yours
This is a full-time role, working across a rotating roster from Monday to Friday, with hours between 8am and 6pm. We can work with you to plan hours that suit your needs.
What else
Purchased leave options
Work from home options
Discounted health insurance
Employee Assistance Program - support when you need it
What we’re looking for
Contact centre experience is not required. In fact, we find that experience in other types of work like retail, sales, hospitality, and corporate roles develops skills and life experience that is highly suited to this role.
A passion for delivering outstanding customer service, be able to work at pace with competing priorities and have a high level of resourcefulness and attention to detail.
About APM Group
We’re a diverse team of over 9,000 people across 11 countries with a shared purpose - to enable better lives. Our purpose is the common thread that lives in everything we do, and it starts with enabling better lives for our employees and their families too.
Our work enables the people we serve to realise their ambitions and aspirations through sustainable employment, independence, better health and wellbeing, and increased social participation.
When you join APM, there’s an opportunity to grow your career in Human Services, across multiple global brands and geographies. You can expect a great work-life balance, extensive learning opportunities, networking programs and employee benefits. But most of all you can expect to make a lasting impact on the lives of others, who rely on our services.
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