Customer Service Officer

2 days ago


Canning Vale, Australia New Start Full time

We are looking for a **Customer Service Officer** to join our team in **Canning Vale WA.**

**Your new role**
In your new role as Customer Service Officer, your function will be to:

- Answer a high volume of inbound calls and effectively provide resolution, guidance and high-level customer service
- Assist members of the public professionally and empathetically, while maintaining security and privacy requirements
- Register and report on issues as required
- Ensure operational procedures are current and accessible
- Identify and resolve internal team operational issues

**In order to succeed in this role you must**:

- Notable experience within a busy, high-volume call or contact centre
- Have strong attention to detail and take pride in your work, as well as having strong respect for confidentiality and privacy requirements
- Be highly empathetic and resilient, with advanced written and verbal communication skills
- Be tech-savvy and confident navigating between multiple systems at a time, as well as competency with the Microsoft Office suite

**Job Type**: Fixed term

**Salary**: $52,000.00 - $55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Are you Covid Vaccinated

**Experience**:

- Inbound call centre: 1 year (preferred)
- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

Work Authorisation:

- Australia (preferred)



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