Product Consultant
5 days ago
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
About the role:
- Consults with institutional trust and custody clients and prospects to analyze and determine digital product implementation needs as they relate to the institutional trust and custody products. E.g. custom reporting or tailored digital solutions.
- Act as the primary contact for assigned client relationships and establish high-touch client service through proactive interaction
- Manage the release of new products or product updates and system changes to assigned relationships and provide feedback to Product teams where necessary to aid product development
- Work with clients to understand any gaps in technology/reporting, initiate project development, communicate and monitor implementation plan to ensure that the product/report enhancements meet client expectations
- Serve as the liaison between the client, change management and the development teams.
- Works with clients and/or partners to devise solutions using technology. This may include custom reporting or system development.
- Works with relationship manager and client to gain understanding of client needs and implements accordingly.
- Coordinates and participates in training presentations on the various Northern Trust digital products with clients.
- Keeps abreast of new and existing bank digital and data products and services in order to meet the needs and experience of new and existing clients.
- Some travel required to visit clients/prospects, occasionally on short notice.
Experience
- 3-5 year’s experience in master trust/custody or digital products and or client servicing.
- Knowledge of institutional trust/custody products and services, usually acquired through related work experience, is required to manage client requirements and expectations of digital products and services. Knowledge of custodian processing and systems capabilities, usually acquired through experience or formal training, is required to coordinate digital product implementation and enhancement.
- Good presentations skills
- Organizational, analytical, negotiation and project management skills are required to direct implementation activities, prioritize tasks, and to lead and work on a team.
- The ability to manage client expectations, meet deadlines and communicate effectively with clients on a day to day basis.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.
Reasonable accommodation
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
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