Operations Manager

i-Help Disability Services and Gratitude In-Home Care, we are seeking a highly motivated and experienced Operations Manager to join our team.

You will ensure the highest standards of care and compliance, drive operational efficiency, and foster a positive and supportive workplace culture. This position offers an exciting opportunity for a strategic thinker with strong leadership skills and a passion for making a difference in the lives of people with disabilities.

**Key Responsibilities**:

- Develop and implement operational policies and procedures per NDIS & Aged Care standards and regulations.
- Oversee staff recruitment, training, and performance management, fostering a culture of continuous improvement.
- Monitor and manage budgets, financial performance, and resource allocation to ensure efficient service delivery.
- Collaborate with stakeholders, including clients, families, and NDIS representatives, to ensure tailored and responsive service provision.
- Identify and capitalise on new business opportunities within the NDIS Aged Care framework.
- Develop and implement strategic plans to grow and enhance both services in Victoria.
- Oversee day-to-day operations, including budget management, resource allocation, and ensuring compliance with regulatory requirements.
- Conduct regular internal audits and reviews to identify areas for improvement in service delivery and compliance with the Aged Care & NDIS Quality and Safeguarding Framework.
- Oversee the investigation of non-compliance issues and implement corrective action plans.
- Assist staff in understanding and adhering to Aged Care & NDIS regulations, policies, and procedures.
- Develop and deliver training programs on quality assurance, compliance, and risk management.
- Monitor and analyse quality performance data to identify trends and implement continuous improvement initiatives.
- Prepare comprehensive reports on quality management activities and outcomes.
- Collaborate with other departments to ensure quality is embedded across all aspects of service delivery.
- Stay up-to-date on the latest Aged Care & NDIS standards, regulations, and best practices.
- Allocate resources effectively to support both quality assurance and operational activities.
- Liaise with clients and stakeholders to address operational concerns and ensure service satisfaction.

**Qualifications and Experience**:

- Bachelor’s degree in business, Human Services, or a related field and relevant industry experience.
- Proven experience in senior management roles within the healthcare, disability, or aged care sectors, with a strong understanding of NDIS funding models, regulations, and industry standards.
- Commitment to quality, compliance, and customer service excellence, with a passion for improving outcomes and positively impacting the lives of clients and their families.
- Proven experience in a leadership role within the NDIS or healthcare sector.
- Strong understanding of NDIS standards and regulatory requirements.
- Strong autonomous research skills and experience in information gathering and networking.
- Proven ability to maintain accurate, professional, and current records and written reports.
- In-depth understanding of the NDIS and National Standards for Disability Services and contemporary disability approaches.
- Proficiency in budgeting and financial management.
- Ability to explain complex matters clearly to diverse audiences, along with strong written and verbal communication skills.
- High-level organisational, time management, and planning skills, with a knack for problem-solving.
- Excellent listening, diplomacy, conflict resolution, patience, empathy, and stress management abilities.
- Initiative and willingness to learn in a fast-paced, evolving environment.
- Ability to think creatively, work independently, and as part of a multidisciplinary team.
- Experience working with culturally and linguistically diverse communities.
- Strong report writing skills.
- Possession of a valid driver’s license.

Pay: $92,125.10 - $120,704.50 per year

Schedule:

- 10 hour shift

Ability to commute/relocate:

- Preston VIC 3072: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- NDIS and Aged Care Sector: 3 years (required)

Licence/Certification:

- Driver Licence (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 50% (required)

Work Location: In person