Client Service Delivery

We are currently seeking a full-time Claims Advisor with 5+ years’ experience in an insurance workers compensation or personal injury insurance claims to join the WTW Natural Resources Team based in Brisbane. The role may involve occasional interstate travel where required by client and business needs.

This permanent full-time role will be seconded on a full-time basis to an ASX20 Company (The Client) for a 12-month period with options to renew.

Reporting to the Client Managing Counsel - Injury Claims, your Secondment will require you to assist the Client Managing Counsel with non-legal insurance claims management work including:

- Working with internal and external stakeholders to manage injury liability claims as an insurance claims specialist capacity in the context of our client’s Charter Values and Risk Management Framework
- Collaborating with internal stakeholders to obtain evidence in accordance with disclosure obligations in relation to injury liability claims.

As an employee of WTW you will report directly to our Global Client Advocate, WTW Australia.

**The Role**
- Drive portfolio wide strategies to optimise management and settlement of injury liability claims as an insurance claims specialist
- Manage evidence, including conducting and overseeing factual investigations
- Provide instructions to and has day to day oversight and strategic management of the external legal panel in relation to litigated injury claims
- Manage the settlement authorisation process to obtain financial authorisations from the Principal, Group Workers’ Compensation
- Manage internal stakeholder engagement on individual injury liability claims
- Assist in the development and delivery of targeted training for internal stakeholders

**The Requirements**
- Personal Injury or Worker’s compensation claims handling experience at an insurer or broker
- Holder of all regulatory licenses, permissions and technical or other requirements applicable under local legislation
- Seeking highly organized, detail focused individual who takes pride in their work
- Knowledge of insurance regulations, guidelines and legislation
- Excellent communication skills (both verbal and written)
- Strong ability to build and manage relationships
- Sound ability to facilitate training and presentations
- Proficiency in Microsoft Office and Outlook
- Some travel will be required, and you are required to have a valid and appropriate driver’s licence
- Law Degree or equivalent formal qualification would be highly regarded but is not a prerequisiteCert IV in general insurance and Diploma qualification (or equivalent experience) would be highly regarded but is not a prerequisite

**Why Join WTW?**

WTW provides a competitive benefits package which includes the following (eligibility requirements apply):

- Annual bonus
- Company paid salary continuance insurance
- Life and TPD insurance
- Hybrid working
- Networks (Gender, Wellbeing, Pride)
- Career Growth - internal opportunities and development programs

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working. Please speak to your recruiter to discuss further.

**In the spirit of reconciliation, WTW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.**

**We are a 2024 Circle Back Initiative Employer - we commit to respond to every applicant.