Associate Application Specialist

2 weeks ago

Laverton North, Australia Fujitsu Full time

About the job Associate Application Specialist

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

This role is based in Laverton and requires onsite working.

**Responsibilities and Accountabilities**
- Perform daily health checks, monitoring alerts and logs.
- Manage support tickets, ensuring timely updates and resolutions within SLA.
- Analyse incidents to replicate reported issues, determine root causes, escalating when necessary.
- Execute simple to moderate database queries and data fixes
- Assist in tracking bug fixes to ensure progress aligns with release timelines.
- Maintain helpdesk documentation and stay updated on relevant technologies.
- Adhere to ITIL procedures, ensuring accurate ticket handling and reporting.

**Requirements and Experience**

Technical Skills
- Previous experience in a similar role essential
- Progress 4GL desirable
- Progress RDBMS desirable
- SQL

Note: if no Progress knowledge, willingness to learn via online training

Other Skills
- Problem analysis and root cause investigation skills
- Works well without needing excessive supervision where normal daily routine applies
- Previous Helpdesk experience highly desirable
- Knowledge if ITIL processes for service, incident and change management
- Ability to speak and write fluently in English.
- Ability to think ahead, plan, prioritise and flag early with management if targets cannot be met

Australian Citizenship is mandatory. Current or reinstatable AGSVA NV1 Security clearance, NV2 is preferred.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- **We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- **We offer tailored career paths across our global organization to support your professional and personal growth.**:

- **Our customers trust us. We have an excellent reputation across the region and globally.**:

- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- **We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

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**For Security Cleared Roles PLEASE NOTE**:

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