Concierge Guest Services

JLL supports the Whole You, personally and professionally.
If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours.
**What this opportunity involves**:
The Concierge Guest Services will assist the Workplace Manager and Workplace Coordinators with operational activities in front of house, accounting and finance, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies, occupancy services and helpdesk. The Lobby Host is also required to provide administrative support to the team when required. You will be based Front of House with support from the Workplace Coordinator. This a dynamic role and no two days are the same. This is not a typical front of house role, you will be actively engaging with stakeholders, assisting in events and providing a strong front of house service to all staff and clients.
**An Overview of the role**:
**Greeting clients and providing an excellent customer service**: name badges, offering tea & coffee, escorting to meeting room
Answer incoming calls
Meet and greet to all staff, clients and vendors
Ensuring consumables are maintained and stocktake regularly carried out
Provide assistance for meeting room requirements (booking / moving furniture / reoccurring events)
Participate as a key team member during emergency situations
Assist with the distribution of couriers and mail
**Oversee new starters**: Access Badges, Parking, Inductions, Lockers, Laptops
Work along side Workplace Manager and Workplace Coordinator for facility related issues, induction contractors and escorting where required
Daily inspections of site ensuring all rooms and client zone remain clear and clutter free
**Sounds like you? This is what we are looking for**:
You’ll have some experience working either in a hospitality or service delivery role & you’ll bring your strong ‘Customer Service A-Game’ to JLL. Some experience working in a corporate environment will be looked upon favourably
You will be willing to learn and have a ‘can do’ attitude in your approach to take on responsibilities. You will be well-presented and well-spoken, and easily build good rapport with stakeholders of all levels.
This is an outstanding opportunity to step into a corporate environment and sharpen your professional skills
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today a