Concierge Attendant

2 weeks ago

Perth, Australia Crown Perth Full time

**Concierge Attendant - Crown Towers Perth**
- At Crown, our overall success is achieved through a combined team effort, therefore we strive to provide opportunities for our employees to learn, grow and thrive in a positive and supportive work environment which embraces diversity and inclusiveness. It is expected that employees always demonstrate company core values and consistently create an environment where behaviours demonstrate each value with respective colleagues and customers.
- As a Concierge Attendant you will be responsible for enhancing guest satisfaction. You will do this by providing information and securing arrangements on guests’ behalf regarding events, activities, transport and additional services to guests during their stay, in accordance with Crown’s service standards. Reporting to the Front Office Manager you will assist with the smooth and effective day to day operations of the Concierge team actively performing duties of Concierge Services such as booking of tours, transfers and restaurant reservations.
- This is a Part-Time position guaranteeing up to 76 hours per fortnight and requires flexible availability including weekends.
- Essential Criteria:

- Hotel operations experience
- Understanding of Hotel Property Management Systems
- Strong computer skills - particularly Microsoft Office Suite
- Demonstrated experience in providing superior service standards and requirements
- Proven display of high commitment to improving Customer Service
- Strong time management, attention to detail and multitasking skills
- Ability to maintain confidentiality and discretion at all times
- Preferred Criteria:

- Hospitality or business-related qualification
- Hotel operations experience in a frontline role
- Experience using OPERA (Hotel Property Management System)
- What we offer you:

- Crown Perth provides free parking, uniforms washed and laundered on site and free meals at our staff restaurant The Hive. Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne and Sydney properties.
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

**Primary Location***: Perth

**Position Status***: Part Time

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