Service Advisor

2 weeks ago

Joondalup, Australia Royal Automobile Club of WA Full time

We are currently seeking experienced Service Advisor with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Joondalup.

What can we offer you?
- Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)
- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- Career development and learning opportunities
- An active social club plus hundreds of member only discounts

What will you be doing?
- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue
- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.
- Coordinating with technicians to ensure timely completion of repairs and maintenance
- Providing regular updates to members on the status of their vehicle
- Handling member concerns and complaints in a professional and timely manner
- Preparing and completing repair orders.
- Supporting the collaboration and achievement of team sales targets and conversion rates.
- Understanding revenue and profit targets.
- Providing site and mobile service administrative support including:

- data entry and maintaining records
- invoicing and receipting payments, part returns and correct allocation of part numbers on repair orders

What are we looking for?

This role suits motivated customer service, solution focussed individual, including:

- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing - desirable
- Sound administrative/clerical skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres

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