
Service Advisor
24 hours ago
Are you an experienced or up-and-coming Service Advisor with a passion for the automotive industry and looking for a new challenge? Join our dynamic team at RAC Auto Services in Joondalup—part of one of the largest automotive businesses in WA, with over 10 centres across the Perth metro area.
- What can we offer you?- Monday - Friday - 38 hours a week and 4 hours on Saturdays with penalty rates (alternate/flexible)- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance- Career development and learning opportunities- An active social club plus hundreds of member only discounts
What will you be doing?- Greeting members and confirming vehicle information, including make, model, and type of service or repair issue- Providing estimates for repair and maintenance services, explaining the work to be performed, offering appropriate recommendations for additional works.- Coordinating with technicians to ensure timely completion of repairs and maintenance- Providing regular updates to members on the status of their vehicle- Handling member concerns and complaints in a professional and timely manner- Preparing and completing repair orders.- Supporting the collaboration and achievement of team sales targets and conversion rates.- Understanding revenue and profit targets.- Providing site and mobile service administrative support including:
- data entry and maintaining records- invoicing and receipting payments- part returns and correct allocation of part numbers on repair orders
What are we looking for?
This role suits motivated customer service, solution focussed individual, including:
- Outstanding professional customer relationship management including problem solving and conflict resolution skills- Technical knowledge of automotive repairs and servicing - desirable- Sound administrative/clerical skills- High level verbal and written communication skills- Effective teamwork skills and ability to develop positive workplace relationships- Flexibility to travel and work between centres
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