Service Advisor

1 week ago

Joondalup, Australia Royal Automobile Club of WA Full time

RAC Auto Services is growing We have opportunities for experienced automotive Service Advisor to join our team at our flagship centre in Joondalup.

What can we offer you?
- Career development and learning opportunities
- Monday - Friday minimum 38 hours a week between _7:45am to 5.15pm_ and 4 hours on Saturdays
- Annual salary + Superannuation + Bonus Incentive Scheme + benefits + uniform
- Generous discounts on home, contents and car insurance, as well as member benefits and free roadside assistance
- An active social club plus hundreds of members only discounts

What will you be doing?
- Holistic approach to provide positive member experiences to meet needs and general enquiries.
- Providing quotes for repairs and services, offering appropriate recommendations for additional works.
- Preparing and completing repair orders.
- Ensuring member satisfaction (NPS) is achieved,
- Handling complaints and member dispute resolution in line with authority.
- Supporting the collaboration and achievement of team sales targets and conversion rates.
- Understanding revenue and profit targets.
- Providing site and mobile service administrative support including accountability of data entry, record maintenance, invoicing, receipting, part returns and correct allocation of part numbers on repair orders and invoicing.

What are we looking for?
This role suits motivated customer service, solution focussed individual, including:

- Outstanding professional customer relationship management including problem solving and conflict resolution skills
- Technical knowledge of automotive repairs and servicing - desirable
- Sound administrative/clerical skills
- High level verbal and written communication skills
- Effective teamwork skills and ability to develop positive workplace relationships
- Flexibility to travel and work between centres

Supporting Diversity & Inclusion

LI-LJ1

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