Customer Advisor

7 days ago

Joondalup, Australia NAB Full time $60,000 - $80,000 per year

Branch Customer Advisor

Our people are customer obsessed, we put customers at the centre of everything we do to understand their evolving needs and challenges

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth to us, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

It's more than a career at NAB. It's about more opportunity, more moments to make a difference and more focus on you.

  • We are empowered to make a positive difference in for customers and communities ​
  • Everyone is given the opportunity to learn, grow and achieve
  • We set bold ambitions and clear expectations to get the best customer outcomes.

In this role, you will

  • Support our Joondalup branch by being the first point of contact for our customers
  • Put customers at the centre of everything you do.
  • Work with your customers to understand their evolving needs and challenges and identify the most suitable products and services.
  • Ensure our customers receive a seamless, consistent, and customised experience every step of the way
  • Assist our customers with account opening, unsecured lending and banking transactions
  • Ensure all customer details are accurate and up to date
  • Demonstrate our Smarter Banking options (self-service and digital) to customers to help make their banking simple, easy and secure
  • Undertake ongoing training and development to enhance your career development

The hours:

The role's working hours will be 9:15am – 4.15pm Monday to Thursday and 9:15am – 5.15pm on Friday offering the perfect balance between work and life tailored to fit your lifestyle needs.

What you'll bring:

  • A passion for delivering an amazing experience to customers and an unwavering commitment to quality, with the will to go the extra mile.
  • An ability to work collaboratively as a team and resilience, self-motivation and energy to create our signature customer experience.
  • A keen eye for detail that ensures transactions are completed efficiently and accurately
  • An appreciation for inclusion and the diversity of our customers

More focus on you

All new Customer Advisors receive NAB's tailored onboarding and training program to ensure they are set up for success. As a reward for your success and passion for helping customers, we offer a multitude of benefits including an attractive base salary and fantastic career-growth opportunities.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit To discuss adjustment requirements, please contact the NAB Careers team, via *********** (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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