Ondemand Service Consultant

Splunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as the best place to work. If you become a Splunker, we want your whole, authentic self, what we call your "million data points". So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you.

**Role**:
As an On-Demand Consultant you are passionate about customers and will fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team. You'll address organisations’ most challenging problems, including the ones they didn't know existed. Splunkers are self-motivated and have a steadfast thirst for learning exciting technologies and thriving in a constantly evolving environment. You will be a Splunk expert and adept at understanding, adapting, and guiding our customers on how to best use our Platform. Are you up for the challenge?

**Responsibilities**:
Strategic Case-based delivery for On-Demand which includes providing customers high-quality technical advice on Enterprise level architecture, implementation, configuration and optimization work in complex environments for area of field including:
- Splunk Core/Cloud- Enterprise Security/UBA- SOAR/Phantom- ITOps, DevOps

Daily focus on assigned On-Demand requests that are submitted to ensure satisfactory completion. Key elements include:
- Customer alignment on requirements with each request- Deliver outstanding outcomes based on customer requirements- Documentation of activities and outcomes for each request- Outstanding customer satisfaction survey scoring- Partner with appropriate internal resources and customer-facing teams to actively manage customers and their respective needs and drive continued use of the On-Demand service.

Key activities include:
- Satisfactory completion of existing cases- Recommendation for continuation cases to continue deeper level work on related topics- Advise on new/next cases required to drive continued optimization and adoption

Outstanding execution of practice key performance indicators and contributions such as:
- Process creation and process improvements- Collateral creation or improvements- Tools development and implementation- All-in on Adoption- Drive high CSAT scores- Identify and capture customer success stories- Drive product upsell and expansion- Team growth- Mentor/mentee program

**Requirements**:
**Technical Skills**- Solid experience in technical consulting or big-data analytics-
- Statistical and analytical modelling is a plus-
- Experience working with Terraform, Kubernetes and Docker- Understanding of concepts such as SAML, REST, Application Instrumentation and Telemetry.- Working knowledge of Linux operating systems

Nice to have- Splunk Core focus:- Several years of administering and using Splunk- Splunk implementation experience- Splunk Cloud experience- Splunk Admin Certification preferred- Cloud Fundamentals Consultant Accreditation- Splunk architecture experience- Experience with Cloud Migration Projects- Strong SPL skills and experience a must- Experience working with Splunk IT Service Intelligence or Splunk Enterprise Security

**Soft Skills**- Ability to act as the trusted technical advisor to customers for assigned tickets within the bounds of the On-Demand Service- Outstanding written and oral communication skills are a must-
- Strong customer-facing soft skills - must instill confidence and provide guidance towards resolution with high customer satisfaction

Note:
**Base Pay Range**

Australia

Base Pay: AUD 140,000.00 - 192,500.00 per year