Inbound Customer Experience Consultant

3 days ago

Docklands, Australia TSA Group Full time

**Join TSA: Elevate Customer Experiences with Us**

TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.

**Who You’ll Work With**

As a **Claims Consultant**, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you’ll receive regular coaching from your leaders to ensure you’re set up for success

**What You’ll Be Doing**
- **Building Authentic Relationships**: Connect with customers through end-to-end claims management, assessing each situation individually.
- **Managing Inbound Calls**: Resolve inquiries and concerns related to property damage for our Australian customer base.
- **Liaising with Suppliers and Repairers**: Validate, assess, and repair property insurance claims.
- **Recording Customer Interactions**: Accurately document detailed customer interactions and process account information.
- **Managing Expectations**: Ensure customer expectations regarding their insurance and claim process are met.
- **Working Hybrid**: Work onsite twice a week and remotely the rest of the week, enjoying a flexible hybrid work model.
- **Multi-tasking Effectively**: Manage your time without compromising service levels.

**Key Details**
- **Rotating Roster**: 8 am - 8 pm, Monday - Friday (7.6-hour shifts)
- **Training**: 4 weeks of full-time training at our Bourke Street office
- **Location**: Must be located within Melbourne to be eligible for this role
- **Work-Life Balance**: Enjoy a healthy work-life balance
- **Home Office Requirements**: Must have a stable internet connection and an appropriate home office setup

**What We're Looking For**:

- **Exceptional Communicator**: You have excellent listening skills and can engage in meaningful conversations with empathy and respect.
- **Customer-Centric**: Passionate about delivering outstanding service and making a positive impact.
- **Quick Learner**: Open to acquiring new skills, implementing them effectively, and celebrating your achievements.
- **Resilient and Adaptable**: Able to handle challenges with a positive mindset and resilience.
- **Tech-Savvy**: Comfortable with multi-tasking and navigating various computer systems.
- **Solution-Oriented**: A proactive problem-solver with a focus on finding effective solutions.
- **Home Office Ready**: A stable internet connection and a suitable work-from-home setup.
- **Flexible Availability**: Willing to work a rotating roster Monday to Friday, from 8am to 8pm.

**Want to know more? Check out our social media pages**:

- Instagram: tsa_group_

Pay: $55,000.00 per year

Schedule:

- Monday to Friday
- Rotating roster
- Shift work

Work Location: Hybrid remote in Docklands VIC 3008

  • Inbound Customer Experience Consultant

    2 weeks ago

    Docklands, Australia TSA Group Full time

    **Company Description** Join the TSA Family: Elevate Customer Experiences with Us!** TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people...

  • Customer Retention Consultant

    5 days ago

    Docklands, Australia Medibank Full time

    **The Opportunity** We are looking for full time Customer Retention Consultants to join the Medibank Contact Centre team on a permanent basis. - Our Customer Retention Consultants conduct both inbound and outbound calls to discuss varied options for our members who are wanting to cease or review their membership. - This role sits within the Customer...

  • Customer Retention Consultant

    1 week ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Experience Consultant

    1 week ago

    Docklands, Australia Rider Hunt International (RHi) Full time

    **Overview**: - The Customer Experience Consultant role requires a self-starter with outstanding customer service focus & passion for digital as part of the Customer Experience team to contribute to a low effort customer experience for Premium accounts across ANZ.This role is part of the ANZ team with working hours being between 7am and 5pm. Customer...

  • Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Service Consultant

    3 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...

  • Customer Retention Consultant

    2 weeks ago

    Docklands, Australia MLC Life Insurance Full time

    Are you committed to bringing your best to life every day? At MLC Life Insurance, we’re proud of our history of protecting Australians for over 135 years. We provide flexible, affordable, and innovative insurance products to almost 1 million Australians. We’re Australian-led and managed, and part of a global network through our partnership with one of...

  • Customer Care Consultant

    3 days ago

    Docklands, Australia Medibank Full time

    **The Opportunity** **Here’s a bit more about what you will be doing**: - Conduct outbound calls to participants to enrol and/or review progress in the program and managing the inbound phone lines; - Provide quality customer service to callers whilst adhering to program specific guidelines; - Complete admin and follow up tasks such as booking...

  • Aboriginal Identified Customer Service Consultant

    2 weeks ago

    Docklands, Australia Medibank Full time

    We are proud to have launched our 5th Reconciliation Action Plan, with a focus and commitment to improve employment outcomes for Aboriginal and Torres Strait Islander employees. As an Aboriginal and Torres Strait Islander employee, you can join our Aboriginal Employee Network, have a voice within the company, connect regularly with our CEO, have access to...