Inbound Customer Experience Consultant

5 days ago

Docklands, Australia TSA Group Full time

**Company Description** Join the TSA Family: Elevate Customer Experiences with Us**

TSA is proudly Australian-owned and a leader in the Outsourcing Industry. We help some of the country's biggest brands connect with their customers in meaningful ways. With call centres in both Australia and the Philippines, we’re on a mission to revolutionize how people interact with brands, creating experiences that leave a lasting impression.
**Job Description** Who You’ll Work With**

As a **Claims Consultant**, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you’ll receive regular coaching from your leaders to ensure you’re set up for success

**What You’ll Be Doing**
- ** Building Authentic Relationships**: Connect with customers through end-to-end claims management, assessing each situation individually.
- ** Managing Inbound Calls**: Resolve inquiries and concerns related to property damage for our Australian customer base.
- ** Liaising with Suppliers and Repairers**: Validate, assess, and repair property insurance claims.
- ** Recording Customer Interactions**: Accurately document detailed customer interactions and process account information.
- ** ️ Managing Expectations**: Ensure customer expectations regarding their insurance and claim process are met.
- ** Working Hybrid**: Work onsite twice a week and remotely the rest of the week, enjoying a flexible hybrid work model.
- ** Multi-tasking Effectively**: Manage your time without compromising service levels.

**Qualifications** Key Details**
- **Rotating Roster**: 8 am - 8 pm, Monday - Friday (7.6-hour shifts)
- ** Training**: 4 weeks of full-time training at our Bourke Street office
- ** Location**: Must be located within Melbourne to be eligible for this role
- **️ Work-Life Balance**: Enjoy a healthy work-life balance
- ** ️ Home Office Requirements**: Must have a stable internet connection and an appropriate home office setup

**Additional Information** Why TSA Rocks**
- ** #TSAWays**: Experience a unique culture that promotes growth, recognition, and fun
- ** Career Advancement**: Opportunities to climb the ladder with internal progression.
- ** Comprehensive Training**: Receive full training with ongoing coaching and development.
- ** Recognition Programs**: We celebrate our people with vibrant and rewarding programs.
- ** Supportive Team Vibe**: Enjoy a fun, friendly, and supportive team environment.
- ** Flexible Work Schedule**: Experience a healthy and encouraging work environment with a flexible schedule.
- ** Awesome Perks**: Get a chance to receive loyalty and Christmas gifts

**Connect With Us**
- ** Website**: TSA Group
- ** Instagram**: TSA Group Instagram
- ** LinkedIn**: TSA Group LinkedIn

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