Assistant Front Office Manager

1 week ago

Brisbane, Australia Crystalbrook Collection Full time

Daily free lunch, free coffee and free certified learning opportunities
- Work for a hotel and group who believe in and are committed to sustainability
- 5 star hotel in a magnificent Brisbane location with a creative, focused team

**Crystalbrook Vincent**
Brave, bold and bursting with energy, Crystalbrook Vincent is locally integrated with an environmentally conscious approach #ResponsibleLuxury. Embrace a lively extravaganza of dynamic designs and sustainable amenities, radical entertainment, events and dining experiences - all with a modern sophistication about it.

We are looking for an Assistant Front Office Manager who is proactive, positive, believes in solutions not problems and remains calm and service focused. The Assistant Front Office Manager is a senior position managing a team of up to 10-15 Collaborators. Direct reports include the Assistant Managers on duty, Experience Curators, Porters, Assistant Night Manager, and Night Auditors.

**What's in it for you apart from daily free lunch, free coffee and free learning opportunities via Crystalbrook Campus?**
- Staff discounts on luxury accommodation and our F&B outlets
- 50% off at selected Howard Smith Wharves venues
- Earth Advocacy Day leave to support our community
- Free Sleepover experience with dinner & breakfast
- Employee engagement activities & events
- Hours to suit your needs
- Work with an engaged, sustainably focused team
- Refer-A-Friend Bonus

In addition to leadership responsibilities you will collaborate with our guests by:

- Greeting, assisting and naturally wowing guests of the hotel
- Solve any shift dramas and competently handling emergency situations
- Assisting all areas to provide excellent service in the absence of other management
- Assisting the Front Office Manager with front office operations and acts on behalf of the General Manager in the absence of senior management
- Role modelling proper workplace health and safety procedures
- Championing our Guiding Principles
- Your willingness to work across all shifts

Your many talents will include:

- Demonstrated experience in a leadership role within hotels preferred
- Understanding of PMS (Opera)
- Proficient in Outlook, Word and Excel
- Keeping calm in challenging situations
- Ability to happily wear many hats

**Crystalbrook Collection**
Crystalbrook Collection is Australia's newest portfolio of distinctive, upscale hotels where differences are applauded. Our environment is dynamic and entrepreneurial, and we heartily believe in looking after our people. We're all about creating unique customer experiences, embracing each location. We love innovation, design, sustainability, connectivityand most importantly, having fun.

**What makes Crystalbrook Collection different?**
We want you to make it happen, make it great. To assist you, we provide relaxing zones, learning opportunities and an easy to climb ladder - yep if you’re good at what you do, the only way is up.
- Our Collaborators are always curious for more._

**Join the Positive Rebellion. Tell us what makes you great.

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