Service Delivery Officer

4 days ago

Traralgon, Australia ASIC Full time

**At ASIC, you can be the change that ensures a fair, strong and efficient financial system for the benefit of all Australians. Contribute to delivering on ASIC's purpose, vision, and strategic priorities to help maintain the integrity of the financial system and protect consumers from harm.**

As a Service Delivery Officer (Business Registry Support), in the Quality Assurance & Knowledge Management team, you will ensure the quality of customer interactions and update knowledge management resources utilised by the Frontline team members.
- **Location: Traralgon, VIC (approximately 2 hours east of Melbourne)**:

- **Salary starting from $81,396 (depending on experience) + 15.4 % superannuation**:

- **Permanent, full-time role (50/50 hybrid work-from home model)**:

- **Applications close at 11:59pm Friday, 29 August 2025 (AEST)**

**The team**

ASIC maintains over 30 legal registers, including the Companies and Business Names registers, which hold details for more than 3.2 million companies and 2.7 million business names. These registers are a vital source of information for businesses, professionals, government and the public across Australia. Users rely on the ASIC Registry to register, update or cancel business details and access public information, making our support essential to ensuring accurate and efficient service delivery.**

**The role**

As a **Service Delivery Officer (Business Registry Support)**, you will:

- Conduct quality assurance by reviewing customer interactions via the Genesys telephony system and checking processed forms for compliance with ASIC procedures and guidelines
- Provide constructive feedback to staff based on QA evaluations to support skill development and improve customer experience
- Maintain and update the internal knowledge management system to ensure accuracy and relevance
- Identify opportunities for process and training improvements through analysis of customer trends and QA insights**

**About you**

You will also demonstrate:

- Minimum 2 years' experience in a call centre or similar customer service role
- Certificate in Business, Training or Communication (desirable but not essential)
- Strong written and verbal communication skills
- Proficiency in using quality monitoring tools and systems
- Ability to work independently and collaboratively in a team environment
- High attention to detail and commitment to quality standards

**About ASIC**

ASIC's remit is one of the broadest of regulators across the world. ASIC regulates corporations, markets, financial services and consumer credit and monitors and promotes market integrity and consumer protection in the Australian financial system. Through our enforcement work, we hold to account those who contravene the law, working to achieve strong outcomes that address the greatest consumer and investor harms.

We offer a range of **employee benefits** including:

- Attractive superannuation
- Additional leave entitlements
- 50/50 hybrid work-from home model
- Flexible work arrangements
- Assistance for study and professional development

Click here to view ASIC's salary and benefits guide.

To read more about ASIC, you can visit our website or review our Corporate Plan.

To work with us, you need to be an Australian citizen and be prepared to complete an ASIC Suitability and Baseline Assessment.

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