Platform Support Coordinator

2 weeks ago

Sydney, Australia The Trade Desk Full time

The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust, ownership, empathy, and collaboration. We value the unique experiences and perspectives that each person brings to The Trade Desk, and we are committed to fostering inclusive spaces where everyone can bring their authentic selves to work every day.

Do you have a passion for solving hard problems at scale? Are you eager to join a dynamic, globally
- connected team where your contributions will make a meaningful difference in building a better media ecosystem? Come and see why Fortune magazine consistently ranks The Trade Desk among the best small
- to medium-sized workplaces globally.

As an Application Support Coordinator, you will use your customer-facing skills, relationship-building skills, and technical competence to help our Business Teams have excellent Platform experiences and provide top notch Application Support. This role is for highly motivated, customer-centric, and self-directed individuals, who are interested in learning and supporting a groundbreaking media buying platform built for the open internet. Responsibilities include developing positive relationships with multi-functional partners such as Customer Service, Engineering, Product Managers, Technical Account Managers, and more to help facilitate platform improvements and drive customer experience. There is plenty of room for advancement in this role within the department or otherwise within our company.

**WHAT YOU'LL DO**:

- Responsible for owning incidents, including escalating to other technical teams
- Problem-solving and troubleshooting
- Executing Stored Procedures and querying our database using SQL
- Maintain the company's ticketing system; answer, troubleshoot, and resolve various technical issues related to The Trade Desk's trading platform
- Take initiative on tickets that can be completed without Development Team assistance
- Contribute to the company's Knowledge Base by the creation of new Articles and updating existing ones
- QA Testing and Validation
- Coordinate in-depth training on support-related tools and processes
- Light on-call/after-hours support

**WHO YOU ARE**:

- 4+ years relevant work experience as a technical support representative in a small or medium sized business
- Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
- Strong SQL and HTML experience
- Strong experience with Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
- General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms is a plus
- Will be required to routinely or customarily troubleshoot items related to the platform that require independent judgement, decision-making, and unique approaches
- No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply
- Effective time management skills - ability to prioritize and meet deadlines
- Advance troubleshooting and problem-solving skills.

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