Power Platforms

Introduction

Avanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses.

Come Join Us

We are seeking a skilled and proactive Support Engineer with expertise in Microsoft Power Platform, Power Automate, and Dynamics 365 (D365) to join our team. The successful candidate will have strong communication skills to clearly explain issues to both technical and non-technical stakeholders. Familiarity with current Australian Government information assurance requirements, including the Information Security Manual (ISM), NIST CSF2.0, and Essential 8 ML2, is required. Experience in incident response coordination, investigation, remediation, and staying current with the Microsoft roadmap is essential.

Day-to-day responsibilities include:

1. Providing Level 2 / 3 support for Power Platform solutions, including Power Automate flows, Power Apps, and Power BI dashboards.
2. Troubleshooting and resolving issues related to Dynamics 365 modules (Sales, Customer Service, Field Service, etc.).
3. Monitoring and maintaining automated workflows for reliability and performance.
4. Collaborating with business users to gather requirements and enhance solutions.
5. Performing root cause analysis and implementing long-term fixes for recurring issues.
6. Documenting support procedures, configurations, and known issues.
7. Working closely with developers, analysts, and Microsoft support to resolve complex issues.
8. Staying updated with Microsoft updates, new features, and best practices.

Additional technologies relevant to the role include:

• Power Automate, Power Apps, Power BI
• Dynamics 365 Customer Engagement (CE)
• Dataverse, SharePoint, and Microsoft 365 integration

The role requires effective communication to technical and non-technical stakeholders, both verbally and in writing. A passion for supporting clients and continually improving solutions is essential.

About You

You are an experienced support engineer with a proven track record in Power Platform engineering and client focus. Good communication and interpersonal skills are vital for developing relationships with stakeholders and contributing to our Managed Services organization. Analytical and problem-solving skills, creativity, and innovation are important, as is a commitment to ongoing improvement and platform evolution. Australian citizenship and existing security clearance are preferred.

What You'll Do

As an experienced Microsoft Power Platform Support Engineer, you will contribute to the technical delivery of enterprise-scale solutions in various environments. You will work closely with customers to provide high-touch managed services, ensuring an excellent customer experience. Responsibilities include providing technical support, troubleshooting, and maintaining business-critical applications and workflows to ensure optimal performance and user satisfaction.

Some of the benefits of working at Avanade

• Opportunity to work with Microsoft's Global Alliance Partner of the Year, with extensive training and certifications (minimum 80 hours per year).
• Access to technical resources globally.
• Dedicated career advisor for your growth.
• Engaged and supportive coworkers.

Learn more about our benefits: Employee Benefits at Avanade | Avanade