Administration Officer

**Alfred Health**

Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- **Ongoing Position**:

- ** Part-Time - 28 Hours Per Fortnight**:

- ** Administration Officer Grade 1**:

- ** Located at Sandringham Hospital**

**The Department**

Alfred Health Outpatients Program is responsible for the overall delivery of a number of non-admitted or ambulatory services across the organisation, including Specialist Consulting Clinics, The Alfred Transit Lounge, GP Liaison and Specialist Clinic referrals and enquiries. The largest component of these is the Specialist Consulting Clinics which provide scheduled medical, nursing and allied health services to non-admitted patients at all three campuses. Approximately 1000 patients are treated daily across Alfred Health Specialist Consulting Clinics within surgical, medical and other specialties.

These services include pre and post hospital admission and management of medical conditions, including chronic disease and complex health problems. These services are provided in-conjunction with diagnostic services such as pathology and imaging.

Patients are referred to outpatient services from a range of providers, including general practitioners (GPs), Specialists and clinicians in Emergency Departments, inpatient units and other areas of Alfred Health.

**The Role**

This position reports to the Administration Supervisor of the relevant work group. As part of the administration team for the Outpatient Program the administration officer will effectively and efficiently perform a range of administrative, reception and clerical tasks to support and assist the day to day function of the clinics and health service. The role is responsible for ensuring that the service provides best customer outcomes and meets both internal and external,
including government, reporting requirements. The administration officer ensures that an approachable, responsive and professional service is provided to patients, carers and health professionals. Responsibilities may include reception, patient enquiries, clinic preparation, electronic appointment scheduling, referral management, telephone support and data entry.

**Qualifications & Experience Required**

**Essential**
- Demonstrated computer proficiency including MS Word, MS Outlook, MS Excel (foundational)

**Highly Desirable**
- Previous administration experience in a health setting

**Desirable**
- Understanding and experience supporting MBS clinics in a similar setting
- Understanding of confidentiality and privacy legislation
- Knowledge of Cerner Programs
- Typing accuracy and speed of at least 40wpm
- Understanding of medical terminology
- Understanding and experience of Medicare billing processes
- Demonstrated ability to plan work flow, prioritise and delegate in order to meet deadlines

**Benefits**
- Salary Packaging
- Discount Health Insurance
- Staff Parking
- Close Proximity to Public Transport

Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.

All Alfred Health employees are required to be vaccinated against COVID-19 and Influenza with a TGA approved vaccine and must provide evidence of their vaccination status. This **i**s in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.

Video