Home Care Packages Support Officer

Employment Status: Permanent, full time

Days & Hours of Work: Monday - Friday, totalling38 hours per week

Competitive Salary: Band 4 - $ 74,980.49 p.a. + 12% superannuation

Location: Sandringham Office, with limited flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be 'sector leading' in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

Support At Home Support Officers provide assistance that keeps client needs at the centre of what we do by assisting Care Partners in the coordination of services to clients to help them live at home as safely and independently as possible.

Your daily responsibilities will include:

• Responding to client/family telephone queries and completing administrative tasks for Support at Home program
• Coordinating brokered services and equipment purchases as authorised by Care Partners and completing associated administrative tasks
• Resolving service delivery issues such as client not answering door for scheduled services
• Liaising with brokered services regarding changes to services
  
  Inputting accurate service notes and information into Council's client management system in a timely manner

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Excellent communication and interpersonal skills
• A customer-focused approach when interacting with others
• Proactive organisational and time management skills
• Attention to detail and a commitment to providing high-quality work
• The ability to thrive in a fast paced but supportive environment
• An understanding of the needs of older people, people with disabilities and their carers

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check
• Provide or obtain an employment-based Working with Children check.

What we can offer you in return:

• A work life/balance through flexible working arrangements
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year
• Dedicated Staff Wellbeing programs, events and gym membership discounts
• Learning and development opportunities so our people can grow and thrive
• A parkland surrounding the office that is only a short 500m stroll to the beach
• Free onsite staff parking

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

• To discover more about the role and responsibilities review the Position Description.

• Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.

• Click Apply to submit your application.

• If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Tuesday 25 November, 11:55pm

If you would like to learn more about this opportunity or have any question, please contact Katarina Durlik–Seirra or via email

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.