Manager, Account Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Job Title

Manager, Account Management

Overview
- The MPMS Account Development team maintains and grows Prepaid sales and distribution relationships within Australia and New Zealand
- We are a B2B sales team that prides itself on building relationships and sales growth strategies with our distribution businesses through service excellence, business development activities and implementation of strategic initiatives
- This role is responsible for managing the tactical and strategic Prepaid relationship for a major Government organisation

Role

Provide relationship management and account direction for a major Government organisation:

- Serve as the primary relationship owner with responsibility for sales and revenue achievement and growth
- Account relationship governance and responsibility
- Provide head office relationship contact and escalation support
- Sales target achievement and management
- Management of contractual responsibilities within the account
- Liaise and coordinate internal departments to deliver requirements and project delivery

Develop strategies to grow sales and revenue a major Government organisation - from consumer campaigns to retail network engagement
- Tracking weekly and monthly performance to budget and Year or Year performance
- Recovery strategies for under performance
- Ensure clients derive maximum value from our services.
- Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems
- Develop strategies to grow sales

Roll out and execute strategies in collaboration with our customer and internal stakeholders (marketing, advisors, product, legal, compliance)
- Expo management
- Advisor marketing and engagement strategies
- Brand presence strategy
- Re-contracting where appropriate

Identify opportunities to grow distribution of the prepaid products through engagement of retail network and stores
- Identify new opportunities from within existing accounts
- Grow existing opportunities within the account - B2B gift etc
- Drive client retention, upsells and client satisfaction

Training and engagement execution
- Develop on always on training program
- Utilize a BDM strategy and budget to drive retail network performance

Reporting and Analysis
- Prepare and deliver effective client presentations, including stakeholders at all levels of the organization
- Deliver weekly, monthly and quarterly status and results presentations to internal and external teams.
- Work closely with Analytics team to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
- Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight

All About You
- 5+ year’s experience in sales and/or Account Management and / or marketing with both consumer and B2B experience including budget management and accountability
- Minimum 3 years in an ecommerce/digital environment within a marketing environment
- 4+ years experience in project management participation with complex projects involving multiple stakeholders
- Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
- Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
- Business acumen, sound decision making, analytical and organizational skills in a fast paced environment
- A consultative approach to managing complex client relationships
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Passionate about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients
- Bachelor’s Degree in appropriate field of study or equivalent work experience
- Strong analytical skills
- Working knowledge and experience with contracts and contract negotiations
- Demonstrated ability to work independently and remain motivated
- Organised and at