Assistant Advisor

5 days ago

Sydney, Australia NSW Department of Customer Service Full time

**Assistant **Advisor**, **Tax Debt, **Taxes & Grants - Revenue NSW**

**Employment Type**:various o**ngoing and **temporary roles**

**Grade: Clerk Grade 5/6**

**Location: Gosford, Maitland, Lithgow, Parramatta, or Wollong**ong**

**_
Employees on a current 5/6 talent pool or who have been comparatively assessed at grade are encouraged to apply._**

**About the team**
We are seeking to recruit self-motivated and experienced debt collectors or investigators with strong problem-solving skills who enjoys getting results. You will excel at communicating and negotiating with customers (and their representatives) and have an excellent eye for detail. The role is within our Legal Team, which is part of Tax Debt, Taxes and Grants within Revenue NSW.

**Your day-to-day**
- Evaluating cases, selecting most appropriate recovery method. Drafting legal correspondence and issuing appropriately to resolve overdue debts.
- Negotiating and making decisions within delegations and keeping accurate records of decisions made,
- Discuss and educate customers and their representatives of their legislative requirements,
- Other administrative tasks such as invoicing, record maintenance, searching and settlement attendance.

**To be successful in this role you will demonstrate**:

- Ability to effectively complete cases within agreed timeframes
- Experience in responding to complex enquiries from internal and external customers including legal professionals according to service standards,
- The ability to negotiate debt settlements by utilising strong verbal and written communication skills and conflict resolution skills to liaise with customers and their representatives,
- Attendance at Court on behalf of Revenue NSW to provide assistance/instructions to external solicitors acting on behalf of the Revenue NSW may be required
- Experience with complex case management involving multiple accounts, representatives with extensive histories
- Experience with and knowledge of tax debt recovery processes and/or in the administration of multiple taxes and levies is highly desirable.

**How to apply**:
**About Revenue NSW**

Revenue NSW is the state’s principal revenue management agency. We are part of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting revenue, resolving fines, administering grants, and recovering debt.

Salary Grade 5/6, with the base salary for this role starting at $93295 base plus superannuation

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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