Web Hosting

2 days ago

North Adelaide, Australia Marketing Sweet Full time

Marketing Sweet is looking for a talented and motivated individual to join our rapidly growing team as a **Web Hosting & WordPress Support Specialist**. With over 100 team members across 7 specialist departments, we’re proud to be one of Australia’s leading digital marketing companies.

Key Responsibilities
- Manage **WordPress operations**: plugin, theme, and core updates; staging workflows; QA testing; rollbacks; and conflict resolution.
- Execute **website migrations** between servers (staging/production workflows), including DNS, SSL, databases, etc.
- Monitor and maintain **backups, restore points, and rollback drills** in line with SOPs.
- Participate in **incident response** (site outages, plugin conflicts, security alerts).
- Configure and maintain hosting environments
- Maintain clear **documentation, logs, and SOP adherence**.
- Communicate daily with the Hosting Team Lead or and Operations Manager.

Required Skills & Experience
- Demonstrated experience in **web hosting and WordPress environments** (core, plugins, themes, staging & production workflows).
- Strong knowledge of **WHM/cPanel**.
- Strong knowledge of **Domain Names and DNS management**.
- Strong knowledge of **Google Workspace administration**.
- Experience with **backup & restore systems**, rollback automation, and manual recovery.
- Excellent communication and documentation skills.
- Customer service mindset - able to explain technical issues clearly to non-technical clients and co-workers.
- Positive, proactive, and able to **work under pressure** when responding to urgent hosting issues.

Desirable
- Previous experience working with **co-managed MSP or hosting provider models**.
- Prior experience with **managed WordPress hosting** or “site care” services.
- Prior helpdesk experience

Why Join Us?

At Marketing Sweet, you’ll be part of a collaborative, fast-growing team with plenty of opportunities to expand your skills in both client-facing support and technical hosting operations. We value proactive problem-solvers who take ownership and enjoy being the go-to expert for all things hosting and WordPress.

Pay: $55,000.00 - $80,000.00 per year

Work Location: In person

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