Dts Technology Support Officer

Location: Western Region | Melton, Western Region | Bacchus Marsh

Job type: Full time

Organisation: Western Health

**Salary**: Salary not specified

Occupation: IT and Telecommunications

Reference: 50606

This position is responsible for providing maintenance and support of operations and infrastructure, including first and second-level service desk support, communications technologies, desktop support and configuration, EMR devices. As part of this role, there is a requirement to work through a rotational on-call roster to provide after hour coverage as required. This role requires knowledge and hands on experience in using an ITIL (_Information Technology Infrastructure Library_) based IT service management system. On a day to day basis, the DTS Technical Support Officer (BMM) will work within the Operations Management Section of ICT Services to deploy new or replacement technology equipment. The incumbent may also need to take incoming calls and manage queues to assist the ICT service desk.

A key function of this role is to provide support and assistance to Western Health staff who may encounter issues or problems (preferably remotely), need help configuring or operating end user technology devices, and other similar tasks that arise from time to time. Flexibility to work throughout Western Health’s catchment region as necessary and to work outside normal business hours is integral to this role as is the ability to work under broad direction with mínimal supervision.

The role is a key conduit between the technical operations team and the end users taking into account how users can understand and maximise the value they can obtain from their IT. As part of this role they will evaluate the ICT operational processes within the organisation and develop improved processes and workflows to provide better value to the staff. This will include how staff are using their technology and assessing the training needs for the organisation. The role would then establish programs for staff to improve their computer literacy and maximise their use of technology through online training, knowledge base and face to face training. Evaluation of the various programs is a key component of the role to ensure that there are ongoing improvements that will improve staff’s computer usage and reduce the reliance of ICT Operations support.

In addition to the key responsibilities specific to your role, you are required to deliver on the Key Organisational Accountabilities which are aligned with the Western Health strategic aims.

This position is based at the Bacchus Marsh and Melton regional hospital.

**About Us**

Our workforce of over 11,000 employees are driven by our values of ‘Compassion, Accountability, Respect, Excellence and Safety’ (CARES). We value our people and provide them the opportunity to grow and develop. Our teams are friendly and supportive, ensuring we deliver a safe, person-centred and connected patient experience.

Western Health is in a period of rapid growth. Our services comprise of four acute public hospitals: Footscray Hospital, Sunshine Hospital (including Joan Kirner Women's and Children's), Williamstown Hospital and Bacchus Marsh & Melton Hospital. We also operate Sunbury Day Hospital, Hazeldean, Grant Lodge Residential Aged Care, as well as community health centres in Melton, Caroline Springs and Bacchus Marsh and a range of community-based services. We care for a diverse community of more than 1 million people with complex care needs ranging from Neonates to Geriatrics.

Our employees enjoy a wide range of benefits such as:

- Professional development support
- Career advancement opportunities
- Salary packaging including novated vehicle leasing
- Work-life balance

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe