IT Service Manager

**TAFE NSW Life-Changing Careers**

**IT Service Manager**

**Temporary Full Time till Sep 2026**

**Total Remuneration Package $178,647, includes a base salary of $158,152 plus employer's contribution to superannuation and annual leave loading.**

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

**We invest in our people**

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35-hour working week with a variety of flexible working options.

**About the role**

This role will focus on the development and support of core IT operations services and managing key capabilities in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM) products.

In this role, you will lead development and communication of the Service Vision and Roadmap, ensuring alignment between customer needs and business outcomes. Leading the Citizen Developer program within Service Operations, you will drive service improvements by transforming strategic opportunities into implemented solutions, ensuring continuous enhancement to meet organisational and NSW Government objectives through comprehensive service lifecycle management.

This role is part of the Service Lifecycle Management team within IT Service Operations, which focuses on service design and catalogue improvements, asset and configuration management, service transition, and change management. The IT Service Manager will work closely with this team to support the delivery of change programs, analyse and report on data-driven insights, and identify opportunities for service improvements through automation and streamlined design.

**About you**

To succeed in this role you will have:

- Degree in a relevant discipline OR equivalent skills, knowledge and experience.
- Knowledge and understanding of IT Service Management or IT Operations Management best practices, standards and technologies in an Enterprise Service Management environment.
- Demonstrated ability to implement and manage teams, work practices, and methodologies to achieve business outcomes.

To find out more about the role, click to view the Position Description.

**Our commitment to Diversity, Equality, and Inclusion**

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks.

If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

**Applications close 11.55pm AEDT Sunday 23rd March 2025**
- Your current resume (in PDF format)
- Certified copies of your qualifications (if applicable, as a single PDF document)

**Targeted Question**

How have you used data and insights to drive service improvements in IT operations? Provide an example where your analysis led to a measurable impact on efficiency, automation, or service quality.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant, may be filled via this recruitment.