Technology Services Support Officer

Technology Services Support Officer, Clerk Grade 3/4, Wollongong

• Work in a volunteer-based agency supporting communities of NSW
• Join a high-performing, friendly team
• Full time ongoing role opportunity
• Location: Wollongong with the opportunity to enjoy a hybrid working arrangement
  

About the opportunity

As Technology Services Support Officer, you will play a crucial role maintaining the performance and reliability of NSW SES IT infrastructure. The primary focus will be to assist with day-to-day support and upkeep of desktops, servers, monitors, multi-functional devices (MFDs), and other essential hardware.

You will work closely with staff across the organisation to promptly address technical issues, ensuring minimal disruption to daily operations.

Beyond troubleshooting, you will also contribute to new hardware installations, system configurations, and routine maintenance tasks. This position offers the opportunity to develop your skills while playing an important role in supporting an IT environment.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities. Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will need to:

• Have technical support experience with desktops, laptops, servers and monitors.
• Have strong organisational skills for tracking tickets, managing assets, and documenting work.
• Have knowledge of cyber security and compliance requirements. (Such as patching and asset management)
• Be able to clearly communicate and contribute positively to projects and procurement processes.
• Have experience with Microsoft device management tools, especially Intune (desirable).
• Possess relevant tertiary qualifications and/or equivalent experience.
  

What we can offer you

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements such as a nine-day fortnight or a four-day work week depending on the requirements of the role and operational needs.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $84,659 to $92,701 plus 12% superannuation and leave loading.
• Our work is meaningful and rewarding. The SES's mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Flu vaccine program
    
    

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace, If you feel you may require an adjustment during the recruitment process, please contact recruitment@ses.nsw.gov.au for confidential advice on options.
  

How to apply

Your application should include as separate attachments:

• A cover letter (maximum of two page) briefly responding to the essential requirements and outlining your skills and suitability to the role.
• An up-to-date resume of no more than five pages detailing your skills and experience relevant to the role.
  

Want to know more? If you want to know more about this opportunity, please contact Mohammed Riyazuddin, 0436624691, mohammed.riyazuddin@ses.nsw.gov.au.

The role description is available here.

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.

Applications close: Sunday, 17 August 2025 at 11:55 pm