Operations Manager

2 weeks ago

Brisbane, Australia Education Full time

About the role
Join our team as the Enterprise Monitoring & Reporting (M & R) Operations Manager and take on a pivotal role in providing technical expertise and support to our ICT systems. You will be responsible for a range of critical tasks including administration, maintenance, and support tasks, capacity assessments, monitoring, performance tuning, troubleshooting of ICT assets. Your role will be vital in ensuring requests are aligned with set standards and procedures, and meet agreed service levels, with the capability to develop and improve operating procedures where necessary. You will also be responsible for providing input into developing strategic and operational responses to emerging needs and dealing with complex requests in a collaborative approach with ICT operations representatives, ICT Service Transition Managers.
As the M & R Operations Manager, you will continue to contribute to the development and maintenance of standardized processes, approaches, documented procedures, and other related technical documentation. Liaising various stakeholders within the department, you will monitor the effectiveness and benefits of operational lead initiatives.Your advanced skills in Enterprise monitoring and reporting will enable you to proactively initiate remedial action for fault diagnosis and failures. You will provide appropriate information on incident reviews and statistical reports, contributing to the preparation of written and verbal advice, including briefing papers and technical documentation for the consideration of management and clients in relation to information technology services.In addition to this, you will maintain a high level of quality in the performance of all duties, ensuring adherence to quality assurance expectations, policies and procedures, government and industry standards, and best practices. You will also act as an integral part of the departmental ICT operations teams, providing leadership, mentoring, and technical expertise to peers within operational teams, regional ICT teams, school representatives, other departmental staff in relation to service delivery and technical processes.In summary, this role provides a unique opportunity for an experienced Monitoring and Reporting Operations Manager to lead enterprise monitoring practice and capability through strategic thinking to achieve desired outcomes, whilst providing leadership across teams, both within the branch and from various vendors, to achieve the outcomes agreed with the customer/client.
How to apply
- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- 1-pg written statement about how your achievements and capabilities meet the requirements of the role as outlined in the "About your Vacancy" section.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.
LI-PRIORITYThis work is licensed under a Creative Commons Attribution 3.0 Australia License.

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