Client Services Coordinator

**DESCRIPTION**

**WHO ARE WE?**

**The Rev. Bill Crews Foundation is one of Sydney's largest frontline charities and has been operating for almost 40 years.**

**Our mission is to provide assistance to address the cause and effect of homelessness and poverty, faced by marginalised individuals. We succeed in achieving this through a combination of caring services like food provision, medical and social welfare, and education.**

Our Social Health and Wellbeing (SHW) team are the first point of contact for people facing multiple complex challenges in their lives. They offer a range of support from crisis support, case management, essential needs assistance including bills assistance, medical, dental and complimentary medical services.

**ROLE**:
**Client Services Coordinator **is responsible for maintaining day to day oversight of the case work team and AOD-based programs. The position focuses on the provision and review of case support plans and strategies, building local networks and partners and acting as a key liaison for on-site partners and related services.

You will work closely with the Head of Programs to ensure due diligence, policies/procedures and processes that align with our dual accreditations. In addition, the coordinator will mentor client services staff and ensure adequate capacity building and peer supports are in place.

**RESPONSIBILITIES**
- Lead and support the Client Services team through day-to-day guidance, team building, task delegation and supervision.
- Coordinate AOD Program management, including reporting, acquittals, brokerage and KPI tracking.
- Collaborate with the Practice Coordinator and Community Engagement Coordinator to ensure seamless support for service users across all BCF programs.
- Maintain partnerships with AOD, mental health, and community service providers to ensure continuity of care for clients.
- Oversee and audit case management records and reporting to ensure accuracy and compliance.
- Conduct regular check-ins, performance reviews, and support individual development within the team.
- Facilitate team meetings, peer support sessions, and operational updates.
- Support WHS requirements, participate in training, and undertake additional tasks as needed.

**To be considered for this position, you will have**:

- Demonstrated experience in a leadership position with advanced skills in leadership, problem-solving and decision-making.
- Demonstrated high level of knowledge and understanding of the AOD treatment sector, the mental health sector and community support services.
- Working knowledge and experience maintaining client information and case notes on a relevant client information management system i.e. Penelope, Salesforce etc.
- Strong advocacy and referral capabilities.
- Experience working with adults with challenging behaviour and mental health conditions.

**Why are we an employer of choice? We offer**:

- Professional Development Opportunities
- EAP (Employee Assistance Program)
- NFP Salary Packaging Benefit ($15,900 Tax Free Benefit)
- 6 Mental Health Days (coming soon)
- Health and Wellbeing Program (WHEREFIT)
- Close to Public Transport / or Free Off Street Parking

**ROLE TYPE**:
On-site - Contract - Full-time - Mid-Level

**PAY RATE**:
49 AUD - 49.28 AUD (Hour)

**COMPANY OVERVIEW**

The Rev. Bill Crews Foundation provides direct assistance to address the cause and effect of homelessness, poverty and disadvantage. We succeed in achieving this through caring services including food provision, social welfare and education support.

**TO APPLY