Application Support

2 weeks ago

Brisbane, Australia HUMANISED GROUP Full time

**About the company**
The company is an exciting, quickly growing ASX-listed technology company that has developed an outstanding SaaS solution and marketplace for construction, and infrastructure resources. The company is on the frontline of this accelerating industry change and is now focusing on entering international markets. They have built a strong company culture from day one, with people and relationships central to everything they do. Our client builds technology that enables organizations to create stronger relationships with the parties they work with.

**About the role**

**Key Responsibilities**:

- **Triage Support Cases**: Efficiently identify and prioritize high-priority support cases to ensure critical issues are addressed promptly.
- **Tool and Platform Proficiency**: Quickly adapt to various technical tools and platforms used in their support processes.

**Required Skills and Experience**:

- Experience with an ITSM tool, Salesforce Service Cloud experience would be ideal.
- Proven ability to quickly learn and adapt to new technical tools and platforms.
- Fantastic customer service experience
- Attention to detail
- Available to start within a 2-week notice period
- Currently resides in Brisbane or can relocate within the notice period.

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