Application Support Specialist

About Us:
Gallagher Bassett is the world’s premier provider of risk and claims management services. We believe that - with proper management - a world of risk becomes a world of possibilities. It becomes a world where businesses and organizations are freed to do what they do best. To build. To serve. To move forward. Knowing the responsibilities of today and their people are being cared for.

So wherever opportunity and need come next in this world, Gallagher Bassett is there. From Walla Walla, Washington to Wallaroo, South Australia. More than 5,000 of the most dedicated professionals backed by the industry’s most powerful technology. Each with a single and powerful purpose: To GUIDE those suffering a loss to the best outcomes for their health and financial wellbeing. To GUARD our clients’ assets as the trusted stewards of their risk and claims management programs. To GO BEYOND expectations in the continuous pursuit of a better way.

Overview:
**The role**

We are seeking an experienced
**Application Support Analyst** to join our stable and friendly Brisbane team on an initial 6-month fixed term contract.

This role has become available due to an internal secondment, and works within the Automation & Applications team you would be joining is responsible for facilitating business lead change within the organisation through structured analysis and support.

**Responsibilities**:
This role’s primary purpose is to deliver technical consultancy services to support the deployment and use of software solutions to meet client needs.

Additional responsibilities include:

- Liaising with internal clients, colleagues and vendors to resolve issues in an effective and timely manner
- Understanding the business impact of operational activities, issues, and changes made in Production.
- Requirements gathering, functional specification creation and user training;
- Supporting the incident management and the change advisory board governance process
- Developing recommendations on support requests to drive continuous improvement;
Qualifications:
**About you**

You are naturally curious and enjoy liaising with various stakeholders both internally and externally. You will understand complex corporate environments (Insurance or Financial services is beneficial but not mandatory) and know how to navigate and ask questions to develop your knowledge.

Other skills and experience include:

- 3+ years previous Application Support experience
- High levels of patience while working on the complex issues
- Ability to co-ordinate technical activities with multiple stakeholders to achieve resolutions
- Outstanding Customer Service
- Exceptional written and oral communication skills
- Strong client liaison skills - internal and vendor side
- Intermediate to advanced Excel skills
- Baseline Security clearance - desirable but not mandatory
- Strong attention to detail and organisational skills

**What we can offer you**

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

- Attractive remuneration packaging & very flexible work arrangements - including WFH
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
- Exciting career - as our Company grows, so do the opportunities for our people, locally and globally
- Employee assistance program for yourself and immediate family members

To be considered for this opportunity you must have right to live and work in Australia when applying.

Please note: Agency applicants will not be considered for this position.