Team Leader, Allocations

At UnitingSA, we’re all about respect, compassion and justice, and empowering South Australians to overcome life’s challenges. Established in 1919, today our team of more than 1,000 employees and volunteers deliver critical housing, aged care and community services to more than 12,000 South Australians in need every year.

**Role Overview**:
This is an exciting opportunity to join UnitingSA’s Community Aged Care team as the Allocations Team Leader. Reporting to the Senior Manager, the Allocations Team Leader is responsible for leading a team of allocations officers who are responsible for rostering community based support workers to deliver consumer care and support in alignment with a range of program requirements in a community based service. Working in partnership with consumers and stakeholders, the Team Leader Allocations is accountable for ensuring the allocations team delivers a quality and timely service that will ensure support services are allocated to optimise consumer preferences and workforce availability.

This is an important role that will enable our service to deliver care and support to the best of our ability, ensuring compliance with the Aged Care Quality Standards, relevant legislation and consumer service agreements. This role requires a high level of problem solving, attention to detail, administrative skills and an ability lead a team and foster collaborative and positive relationships.

**Key Responsibilities**
- Provide supportive leadership and direction to Allocations Officers.
- Manage the recruitment, on-boarding and rostering of team members who are committed to high standards of performance and service.
- Conduct performance development, review and planning for team members.
- Work in conjunction with peer leaders and case co-coordinators to achieve effective delivery of initiatives.
- Ensure the specified and appropriate standards for the delivery of service are maintained at all times.
- Collaborate with Program Managers and Case Coordinators to ensure the ongoing development of flexible and innovative services through continuous improvement.
- Participate in meetings, work groups, training and planning to ensure the regular review of programs and service delivery.
- Provide support and oversight within the scope of the role with consumer data and adjustments.
- Monitor and manage the allocation of tasks for effective delivery of service and support to clients.

**Skills & Experience**:

- Demonstrated experience leading a team to deliver time critical outcomes involving multiple stakeholders.
- Previous experience leading change to deliver continuous improvement of people, processes and systems of work.
- Demonstrated ability to effectively manage competing priorities to deliver outcomes to a high standard within agreed timeframes.
- Working in a fast-paced rostering, administration and data entry role utilising electronic rostering computing systems and customer information databases.
- High level interpersonal skills, customer service and relationship building skills including the ability to negotiate and resolve conflict.
- Ability to manage and prioritise workload in constantly changing high volume environment to meet consumer requests and business needs.
- Ability to generate reports and analyse data to inform decision making.
- Demonstrated ability to participate as a member of a multi-disciplinary team.

**What we offer**:

- Salary packaging (which can add up to $15,900 in tax-free pay per year)
- A competitive salary in accordance with experience
- A strong commitment to your professional and personal development
- A comprehensive Employee Assistance Program
- Other perks, including discounted health insurance

For a confidential discussion, please contact Anna Truong, Business Improvement Project Lead on 08 8448 6250