Ndis Intake and Compliance Officer

5 days ago

Ipswich, Australia Aussie Angels Nursing Services Full time

**NDIS Intake and Compliance Officer**

Aussie Angels Nursing and Disability Services is seeking to employ a bright, bubbly, competent and organised Intake and Compliance Officer

**About You**:
Working independently with Aussie Angels Nursing and Disability Services, with a primary focus on driving growth through new client referrals and NDIS Compliance. Your dedication to engaging with the community allows you to actively secure referrals, and you personally manage initial service inquiries from prospective clients. Your NDIS knowledge will ensure that our services are aligned with NDIS standards

The position is for 5 days per week initially Monday to Friday. The Role will be initially casual so that we can ensure that both the employee and employer are confident in delivery of services. View to full time role.

**Responsibilities**:

- Engage with clients to complete the onboarding process including assessing available funding, completing Service Agreements and other required paperwork.
- Excellent customer service, always seeking new ways to engage and provide exceptional customer service
- Maintain excellent record-keeping of all client records, calls, feedback and enquiries
- Liaise with other referring agents including referrals direct from clients/carers or guardians, support coordinators and other businesses maintaining strong relationships and always working to find solutions to often complex administrative issues.
- Developing and maintaining positive, respectful, and supportive relationships with clients and key stakeholders
- Rostering staff for clients and maintaining those rosters.
- Manage any feedback from clients/ guardians, taking appropriate action as required to achieve a positive outcome.
- Using your skills to create documents and reports, and record and analyse data relevant to service delivery.
- Always ensure organisational compliance, in-line with industry and organisational policies and procedures.
- This includes supporting and coordinating clinical governance and compliance activities to ensure that the quality, safety and risk management of participant experiences are aligned NDIS Quality.

**To be successful in this role you will have**:

- Customer service skills demonstrated by experience
- Excellent problem-solving and initiative, the ability to be flexible in thinking
- Strong communication skills, both oral and written
- Good listening skills and the ability to build meaningful relationships with clients.
- Experience in coordinating people and responding appropriately
- Ability to effectively manage client and stakeholder expectations
- High-level report writing skills
- Client Database Systems experience

**Mandatory Qualifications for this role**:

- NDIS experience
- NDIS Worker Screening Clearance
- Current Driver’s Licence
- Working with Children check
- Current police check

**Job Types**: Full-time, Casual

Pay: $35.00 - $45.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 21/10/2024
Expected Start Date: 21/10/2024

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