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P&C Coordinator
3 weeks ago
**ABOUT COCA-COLA EUROPACIFIC PARTNERS**
Coca-Cola Europacific Partners (CCEP) is one of the leading consumer goods companies in the world. We make, move and sell some the world’s most loved brands - serving 600 million consumers and helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.
Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Barista Brothers, Jim Beam, Canadian Club, Coors, Blue Moon, Feral Brewing, Yenda and Grinders Coffee.
We’re proud to be part of the Australian community and recognise the importance of giving something back. In addition to our efforts on wellbeing, recycling and sustainability, together with Coca-Cola South Pacific we distribute $1.1 million annually to local charities through the Coca-Cola Australia Foundation.
**THE PEOPLE & CULTURE TEAM**
At CCEP, the People and Culture (P&C) Team enable our people to be their best. Our business priorities are the catalyst for our people and culture programs. We set and deliver CCEP’s People strategy and everything we do enables performance and growth. We work across regions we operate in and leverage the strong partnerships within our businesses, partners and our People and Culture communities.
As the People Services (PS) team transforms to support our strategies of growth through people, we are implementing new technologies that will allow us to improve the way we do business within our P&C and Payroll function. The PS team is the centre of excellence, providing solutions and answers to queries relating to HR, Payroll, Systems and Processes. This team will be key to continuing to embed our exciting employee lifecycle strategy supported by technologies including Success Factors and ServiceNow P&C.
**THE ROLE**
We are currently seeking a detail oriented and customer focussed P&C Coordinator to join the People Services team for a 6 month contract, reporting to the People Services Team Manager based in North Sydney or Northmead, NSW.
The role of P&C Coordinator is at the forefront of our digital people processes, working alongside People & Culture, Payroll and Systems specialists and forming a key part of the People Services team. You will be responsible for providing key transactional support to our core people processes, maintaining data integrity, processing transactions in a timely manner, whilst also delivering exceptional customer service.
**KEY RESPONSIBILITIES**
- Provide transactional support on all matters relating to People and Culture including policies, systems, processes and ensuring transactions are accurate and delivered in a timely manner
- Respond to all queries/requests in a consistent, professional, and timely manner in line with agreed standards and service levels
- Process contracts and letters as part of cyclical P&C activities and the employee lifecycle
- Onboarding all new employees across the Australian business
- Responding and answering first level ServiceNow enquiries and meet SLA's, escalate where required (e.g. confirmation of employment, statement of services, reference checks)
- Work closely with the payroll team on people processes and changes
- Support with data accuracy, data testing and data discrepancies within people data
- Proactively promote self-service solutions for managers and employees and build capability through coaching and support
- Identify process improvements and assist in the development of solutions to continuously improve customer service, ensure low error rates and provide early resolution of problems
- Identify gaps in knowledgebase/P&C content and work with CoEs to improve self-service options
- Support with project and process improvement work as required in line with the needs of the PS team
- Maintain business understanding and relationships through business activities, coaching and mentoring
**ABOUT YOU**
- Tertiary qualification in Human Resources or a desire to study towards is desirable, but not essential
- Experience in an HR, Administration or a similar role
- Experience in a Shared Services environment is desirable, but not essential
- Demonstrated commitment to deliver customer service and continual improvement in service delivery
- Superior ability to communicate effectively at all levels including senior leaders within the business
- Demonstrated experience working in a fast-paced and dynamic environment
- Strong interpersonal skills and ability to navigate and influence a large group of internal stakeholders
- Effective organisational and time management skills with the flexibility to manage a range of concurrent tasks with conflicting deadlines
- Attention to detail
- Experience using HRIS platforms (eg. SuccessFactors), and call management tools (eg. ServiceNow) is desirable
- Experience with M
