Client Onboarding Manager

CLIENT ONBOARDING MANAGER (JOB NUMBER: C D000563)

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.
- BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community
- BNP Paribas MixCity which fosters better representation of women at all levels of the organization
- Ability, the mutual aid network for employees with a disability or a disabling or chronic illness
- BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

More information
BNP Paribas - Diversity & Inclusion Journey
BNP Paribas - The Bank Of Green Changes

Award Obtained
BNPP has won Top employer Europe award in a 10th consecutive year

**Position Purpose**

This role will primarily focus on project management for client onboarding projects covering scoping, planning, managing, executing, implementing and supporting the project. The Project Manager will be responsible for ensuring successful delivery of workstream tasks and will focus on reviewing/validating/monitoring detailed deliverables and milestones and ensuring risks and issues are assessed, mitigated and addressed. The role will involve managing local and offshore Operations, IT and project staff through a matrix management structure to achieve delivery.

**Key Responsibilities**
- Project planning, management, control & delivery.
- Direct and indirect management of project resources as required including workstream leads.
- Leading & facilitating client meetings to across a range of topics covering requirement analysis, solutioning, test planning, implementation planning, etc.
- Managing project risks, issues, interdependencies and quality; and acting as an escalation point for workstream issues.
- Managing all changes to requirements through a formally defined scope change process.
- Measuring and monitoring progress at clearly defined points in the process to ensure the project is delivered on time and within budget.
- Ensuring that all requirements, project plans, and changes to commitment are communicated to all affected team members and stakeholders including executive level steering committee members.
- Technical Understanding and oversight - utilizing financial services, funds management, custody or back-office administration industry experience and working closely with stakeholders to ensure in-depth understanding of current operating model, processes, end to end operations and IT flow with a focus on operational efficiency.
- Undertaking quality reviews of project deliverables to ensure they meet business needs and requirements, and adhere to the methodology, standards, and strategy.
- Ensuring the project team complies with relevant BNP project management methodologies, audit, security and compliance requirements.
- Support in preparation of Steering Committee papers and reporting to the local management team and other relevant business and client forums.
- Encouraging effective teamwork through collaboration, enabling the sharing of skills, experience and ideas.
- Contributing to the development and implementation of project/project management and client onboarding best practices across the Business Implementation team.

**Competencies (Technical / Behavioural)**
- **Communication (Verbal & Written)**: Expresses ideas effectively in a clear, concise and open manner appropriate for both individual and group situations. Listens effectively and identifies / responds to subtle verbal and non-verbal cues from others. Communicates effectively in written form. Expresses ideas clearly with appropriate organisation and structure, correct grammar, and language or terminology that is adjusted to the characteristics and needs of the audience.
- **Leadership**: Uses appropriate interpersonal styles and methods to inspire and guide individuals in a manner that provides clarity and direction and fosters loyalty and commitment. Rewards and recognises effort and achievement.
- **Delegation**:Enlists the talents of others to help meet objectives; allocates important activities and sufficient autonomy for others to exercise judgement and make