Supply Chain Technology Demand Manager

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


Job Description

Position Purpose

The Supply Chain Technology Services Demand Manager acts as a pivotal liaison between the Supply Chain business and Technology Services teams, ensuring the seamless identification, analysis, prioritization, and alignment of Information and Technology (I&T) demands with both Supply Chain regional AMETA and global business objectives. This role is instrumental in collaborating with the domain Leadership Team to drive effective program governance, strategic road mapping, and the formulation of comprehensive program strategies and high-level plans for the Supply Chain domain deliverables. By fostering strong partnerships and maintaining a strategic focus, the Supply Chain Technology Services Demand Manager contributes to the successful realization of business goals through optimized technology solutions.

Measures

The KPIs for this role are aligned with the Supply Chain business's operational goals and the Technology Services' business-aligned objectives. They encompass the following performance categories:

- Delivery of Business Value: Ensure the effective delivery of business value through Technology Services, achieving high stakeholder satisfaction with the management of I&T demands and the effectiveness of the solutions provided.
- Strategic Alignment: Develop and maintain a domain-level I&T roadmap that aligns with both regional and global business strategies.
- Success Criteria: Establish and adhere to clearly defined success criteria for all initiatives.
- Stakeholder Communication: Provide regular updates to key stakeholders to ensure alignment on demand and progress.
- Ensure the timely and accurate identification, prioritization, and resolution of Technology Services (TS) supported demands.

Major/Key Accountabilities
- Business Relationship: Build and maintain strong relationships with key stakeholders to ensure alignment of Technology Services with business needs.
- Strategic Alignment: Understand the strategic objectives of the Supply Chain business function and identify how Technology Services (TS) can support and enhance these objectives. Responsible for creating and maintaining a strategic roadmap within their domain, proactively aligning regional and global strategic priorities.
- Demand Management: Gather and manage Technology Services and resource demands from the corresponding domain area. Prioritize these demands based on value accretive opportunities, feasibility, business impact, and resource availability. Maintain a demand pipeline, ensuring alignment with regional and global priorities.
- Solution Delivery: Collaborate with the Supply Chain business and technology teams to translate regional/global requirements into technical solutions. Oversee the implementation of Technology Services projects to ensure they meet regional/global business needs and support post-implementation reviews. - Project & Programme Support: Support the planning, execution, resource management and delivery of Technology Services projects to ensure they meet business requirements and are delivered on time and within budget.
- Governance and Reporting: Drive governance for the demand management process and strategic road-mapping with Business and Technology Services leadership teams. Provide regular updates on demand pipeline status, resource allocation, and project status.
- Stakeholder Collaboration: Communicate with Technology Services and Supply Chain Business Leadership to convey strategy, direction, and changes. In collaboration with Supply Chain Programme and AMETA Regional Lead, provide recommendations for project/program adjustments. Maintain clear and consistent communication with all stakeholders regarding the status and progress of IT demands.
- Reporting and Analytics: Monitor and manage the budget for IT demands, ensuring cost-effective use of resources. Generate regular reports on demand status, trends, and performance metrics to inform decision-making. Track the performance of IT demand management processes and make adjustments as needed to improve outcomes.

Challenges/Problem Solving
- Building relationships and communicatin