Software Technical Lead

Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation. We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration. We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems. We use a range of market-leading technology, such as AWS, Salesforce, Node.js, React, MuleSoft, Sitecore (.NET), HTML/CSS/JavaScript, and Java. From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.

About the role
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis. You will also have a chance to work on continuously improving our service offering by bringing in structured improvements based on data analytics and insights.
Key accountabilities
- Takes the lead role to plan, design, build and support our products.
- Lead product planning by providing authoritative and pragmatic advice balancing technical excellence, business objectives and quality requirements.
- Develops high-quality solutions to challenging and complex product requirements.
- Leads the technology strategy, including design patterns, library re-use, testing and deployment techniques.
- Provides guidance and technology leadership to the rest of the team, helping everyone improve their skills and craft, contributing to the overall technical capability of the organisation.
- Drives a culture of continual improvement and introspection and champions a desire to constantly improve within the team.
- Proactively keeps up to date with relevant technology, trends, developments, and advancements.

Key Selection Criteria
- Excellent proficiency with JavaScript and Node.js.
- Good working knowledge of front-end technologies, such as HTML5 and CSS3.
- Minimum five years of experience with AWS cloud services and their functionality.
- Able to design and database schemas that represent and support business processes.
- Good experience in code versioning tools, such as Git.
- Excellent problem-solving and critical-thinking skills.
- A keen attention to detail and passion for great user experiences
- Great communication and ability to build effective professional relationships with business team leaders and team members.
- Desire to learn from others and constantly improve your craft.
- A well-developed sense of empathy for your customers, both internal and external
- A good understanding of the SDLC and end-to-end delivery, including discovery, architecture, analysis, development, testing and support etc
- Experience in leading a team of developers
- Having Mule experience is a bonus

What we offer
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office). Follow your ambition. Get the support you need to grow. There's plenty of room to move around and try new things. We foster supportive work environments and want a public sector workforce that's more diverse and inclusive. This means we're committed to the principles of equal opportunity and inclusion for all. Gender diverse, Aboriginal & Torres Strait Islanders and people with a disability are encouraged to apply.

Additional information
- Preferred applicants will be asked to provide evidence of their qualifications.
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa. Successful applicants will be required to provide proof of identity and submit a national police records check.
- Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply.
- Pre-employment misconduct screening requirements

Accessibility
How to apply
- a resume; and
- a cover letter which addresses the key selection criteria (within two pages)