Reservations Manager

1 week ago


Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

**Your day-to-day**

**People**
- Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members
- Provide mentoring, coaching and regular feedback to drive performance
- Make available training and development opportunities
- Facilitate performance management and disciplinary procedures in relation to staff in line with IHG guidelines

**Responsible business**
- Ensure staff are properly trained and has the tools and equipment to carry out job duties.
- Ensure, where appropriate, the Reservations Department is represented at each Responsible Business Committee Meetings, supporting action and follow up

**Guest experience**
- Encourage guest feedback both directly as well as via HeartBeat to continuously improve guest satisfaction
- Maintain a high level of product and service knowledge about all IHG hotels in your region
- Focus on maintaining a high level of Reservations Accuracy through collaboration with the Front Office Manager and Front Office team (with assistance of policies & procedures).
- Maintain accurate profile management in conjunction with the Front Office Manager, by consistently monitoring and merging profiles for accurate statistical data, high IHG Rewards Club guest recognition scores and accuracy of reservations.
- Develop rapport with regular guests, clients and booking agents
- Liaise with the local CRO/MACRO centre to ensure they have all the resources to understand and sell the hotel

**Financial**
- Manage the daily operations of the reservations team and revenue systems, ensuring all reservations are made in line with current rates to optimise ADR and inventory balance
- Actively manage all group business complying with IHG standards, maintaining accurate block management, ensuring wash factors are considered and actioned when appropriate to assist with accurate forecasting
- Responsible for management of rate loading, accuracy and tracking across systems with Revenue Manager
- Ensure bookings are managed accurately to provide high data integrity when it comes to reporting on production, allotment materialization and value add success
- Support the Director Sales & Marketing and Revenue Manager, sharing insight where applicable
- Understand the concept of Total Revenue Management and support the Commercial team to drive this culture within various departments of the hotels

What we need from you

**Excellent written and verbal communication skills | Competent in using both Opera Property Management System and integrated Point of Sale and channel management systems | Strong organisational skills and ability to prioritise workflow | department |Bachelor’s degree qualifications in hospitality, hotel management or similar with at least 3 years Front Office and/or Reservations experience |Strong numerical understanding will be key**

How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

**True Attitude**: being caring, wanting to make a positive difference, and building genuine connections with guests

**True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

**True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

**True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner
- There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people._

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job



  • Adelaide Region SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...

  • Reservations Agent

    1 week ago


    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2025301165 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Part time position Rotating shifts including AM, PM and weekends Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford...

  • Reservations Agent

    4 days ago


    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM20240209 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels...

  • Reservations Agent

    2 days ago


    Greater Adelaide SA, Australia Stamford Hotels & Resorts Full time

    **Job No**: STAM2024301107 **Location**: Adelaide Hotel Reservations Agent **Location**: Adelaide City Centre South Australia Join the Reservations Team located at the prestigious Stamford Plaza Hotel Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group’s portfolio of luxury premium hotels...


  • Greater Adelaide SA, Australia Hotel Indigo Full time

    At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo to be...

  • Reservations Manager

    14 hours ago


    Adelaide CBD, Australia Hotel Grand Chancellor Adelaide Full time

    We have an opening for a Reservations Manager to join our hotel on a permanent full-time basis. This opportunity is for someone who is experienced in hotel front office operations and has high attention to detail. You will report to the Director of Revenue and Sales and be responsible for the day to day operations of the reservations sector with emphasis on...


  • Greater Adelaide SA, Australia PULLMAN Full time

    **Company Description** Pullman Adelaide joined the Accor network in 2017. Situated in the heart of the Adelaide CBD and featuring 308 guestrooms, a thriving restaurant and bar space, and top floor meeting room facilities, Pullman Adelaide is on an exciting journey to elevate the 5 star offering in Adelaide. This is a unique opportunity for an emerging...


  • Adelaide, South Australia Stamford Plaza Adelaide Full time $60,000 - $100,000 per year

    Hotel Reservations SupervisorPermanent full time positionJoin the Reservations Team located at the prestigious Stamford Plaza Hotel AdelaideAbout Stamford Hotels And ResortsStamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.The hotel portfolio consists of nearly 1800 rooms...


  • Greater Adelaide SA, Australia Crowne Plaza Hotels & Resorts Full time

    **Your day-to-day** - Assist guests with reservation enquiries from all channels, while identifying opportunities to upsell and maximise revenue - Ensure efficiency and accuracy in all personalised guest interactions, specifically acknowledging IHG One Rewards members and returning guests - Meet targets for converting sales - Be responsible for providing...


  • Greater Adelaide SA, Australia IBIS Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...