UX Content Consultant

3 days ago

Melbourne, Australia UniSuper Full time

**About US**

UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us makes a meaningful difference today and tomorrow for our members, the planet, and for you.

**The opportunity**

As a UX Content Specialist, you will support our digital channels (web, app, MOL, etc.) by delivering exceptional quality content to improve our members' experience and assist with the acquisition of new members. From general page copy to user-interface micro-copy, you'll collaborate across teams to create exceptional, useful content.

**Key Responsibilities**:

- Create user-centric content with relevant teams to enhance digital experiences for UniSuper members and prospects.
- Work with Design and Service and Experience Design teams to create prototypes and wireframes for digital experiences.
- Facilitate the delivery of content (either through writing or reviewing), ensuring accuracy, relevance, and impact.
- Ensure the team follows the correct content approval process for our digital channels based on our agreed framework with Risk.
- Respond to analytics, insights, or research to optimize content.Ensure UniSuper content meets all compliance obligations, remains current, usable, and adheres to digital best practices and WCAG 2.2 accessibility guidelines.

**About you**
- Strong knowledge of the legislative and regulatory framework governing superannuation, funds management, or financial services.
- Strong editorial and writing skills.
- Background in simplifying technical or regulatory content for digital audiences.
- Ability to respond to research, usability testing, and analytics to improve experiences.
- Experience in delivering successful, data-driven UX content on apps and member portals.
- Knowledge and/or experience in superannuation, financial services, or the higher education sector.
- Knowledge of information architecture, content hierarchy, and how to structure content for optimal usability.
- Understanding of design systems and style guides to ensure consistency.
- Ability to operate strategically and tactfully, with strong stakeholder management skills.
- Understanding of Sitecore (or another CMS).Tertiary qualifications in communications, journalism, digital media, or similarly related fields.

**What US offer**

We take a long-term outlook and will invest in our employee's development and training with a personal development plan and yearly funding to support your career goals, as well as these amazing benefits:

- A personal development budget of $1500 to support employees in their professional growth.
- Mental, physical, and financial well-being initiatives.
- 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work.We're passionate about knowledge and sharing it amongst our members and our employees, so we believe 60% in office is the best way to collaborate and build relationships with your colleagues whilst offering flexibility.

If you feel you have the experience and skills required for this role, please apply

Think Great. Create Great.

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