UX Content Consultant

3 days ago

Melbourne, Victoria, Australia UniSuper Full time $80,000 - $120,000 per year
Description

The opportunity

We're looking for a UX Content Specialist to join our Digital and CX team (Web and Growth) on a max term contract until June 2026. In this role, you'll shape digital experiences for UniSuper members and prospects by creating user-centric content for our digital channels—including web, app, and member portal. You'll collaborate with cross-functional teams to deliver clear, accessible, and compliant content that enhances the member experience and supports acquisition.

Key responsibilities:

  • Create and improve digital content, from page copy to microcopy, in partnership with design and experience teams.
  • Facilitate content delivery—writing, reviewing, and ensuring accuracy, relevance, and impact.
  • Conduct content audits and leverage analytics/user research to optimise structure, clarity, and accessibility.
  • Ensure all content meets compliance obligations and WCAG 2.2 accessibility guidelines.
  • Support content approval processes and collaborate with stakeholders across Product, Digital, Marketing, Legal, and Risk.

About you
You're a skilled communicator with a passion for simplifying complex information for digital audiences. You thrive in collaborative environments and are comfortable working with data, research, and compliance requirements.

You'll bring:

  • Strong editorial and writing skills, with experience in digital content for apps and member portals.
  • Ability to simplify technical or regulatory content.
  • Experience responding to research, usability testing, and analytics.
  • Knowledge of information architecture, content hierarchy, and design systems.
  • Experience with CMS platforms (Sitecore or similar).
  • Tertiary qualifications in communications, journalism, digital media, or related fields.
  • Experience in superannuation, financial services, or higher education (highly regarded).

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