Guest Support Officer

6 hours ago

Sydney, New South Wales, Australia 12 Month Contract Full time $60,000 - $80,000 per year

For two decades, The Star Sydney has been a local landmark, deeply ingrained in Pyrmont and Darling Harbour. Committed to our communities, we strive to create fun in trusted destinations as Australia's premier entertainment hub. The Darling, and state-of-the-art venues including The Star Event Centre and The Lyric Theatre have hosted prestigious events and international acts. With extraordinary dining options, including Sokyo, BLACK Bar and Grill, Cucina Porto and our vibrant Sports Bar where the action is live and loud, we are dedicated to delivering the ultimate entertainment, hospitality, and dining experiences for all. 

As a Guest Support Officer reporting to the Safer Gambling Duty Manager, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. 

This is a fantastic opportunity for students, graduates and professionals looking to join our Safer Gaming team in at The Star Sydney.

A few of your responsibilities

  • Provide empathetic support to guests experiencing challenges related to gambling
  • Promote safer gambling practices through proactive communication
  • Collaborate with internal teams to enhance safety measures and awareness

 What we are looking for

  • Experience in guest relations, Responsible Gambling programmes, Hospitality, support services, security, education
  • Demonstrated ability in developing productive relationships, understanding of applicable laws, regulations, policy, relevant codes, safer gambling strategy and supporting information as they relate to the company
  • Ability to demonstrate problem solving skills and show innovative thinking

About You 

As a Guest Support Officer, you will drive the implementation of safer gambling initiatives and support our valued guests in making informed decisions. The role requires availability to work across all shifts (morning, day and night).

You will draw upon your love for interaction and problem solving, along with your ability to empathise with others, to confidently assess and implement a range of suitable and timely supportive measures.

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position. 

It's your time to SHINE 

Click on the link below to make your next career move with The Star. 

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