Food & Beverage Attendant and Concierge

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
The Opportunity
The Newstead Residences is a luxury retirement living community located in the heart of Newstead, Brisbane. In this new hybrid role of Concierge and Food & Beverage Attendant, you will enjoy being the first point of contact for residents, family members and visitors entering our building and providing them with helpful service. In addition, you will assist our restaurant team with front-of-house Food & Beverage shifts as required. This is a perfect opportunity for someone from a hospitality or customer service background to join the team
What we offer
- $34.97/hr (Concierge) and $34.57/hr (F&B) including 25% casual loading + superannuation + relevant award entitlements including penalty rates, overtime and allowances
- No late nights or early morning starts. Weekend penalty rates if you work Saturday or Sunday.
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression
- Be part of a friendly and supportive team in a caring retirement living community
- Opportunity to work across a number of our communities (including Clayfield, Taringa, Albany Creek and many more)

You will
- Provide ground-floor Concierge services to all residents and guests and ensure their requests are handled in a welcoming manner
- Assisting residents with troubleshooting issues or enquiries such as transportation, porterage and helping them settle into the community
- Work in our in-house restaurant during lunch or dinner service to ensure gold-standard hospitality service
- Observe workplace health and safety and safe food handling procedures.
- Deliver thorough service to residents by attending to resident requests and community emergencies

**What you will bring**:

- Previous hospitality or customer service experience (e.g Hotel Concierge, Wait staff, Food & Beverage staff or administration)
- Availability on Tuesday (essential) and Wednesday-Saturday (highly desired)
- Compassionate, empathetic, and kind attitude toward residents, colleagues, and visitors.
- Two (2) COVID-19 Vaccinations (required)
- Valid drivers license (highly desired)
- Current Police Check certificate (required however we can complete for you if you do not possess)

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by Brookfield Asset Management, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1300 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
What's next?
Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.