Manager, Technical Services

5 days ago

Melbourne, Australia UniSuper Full time

**About the Role**

**Key Responsibilities**Team Leadership**
- Lead and grow a high-performing team aligned with SDLC frameworks and organisational standards.
- Foster clarity, purpose, and psychological safety within the team.
- Coach and develop team capability to deliver secure, timely, and cost-effective outcomes.
- Support staffing and capacity planning across strategic projects and BAU.
- Coordinate initiative estimates for accurate planning and delivery.

**Application & Risk Management**
- Ensure compliance with legal and regulatory obligations.
- Manage governance practices and service risks.
- Drive incident, problem, and change management for reliable operations.
- Use data-driven metrics to improve stakeholder satisfaction.
- Innovate automation and scaling of operations.
- Maintain Technical Debt & Risk Registers with actionable plans.

**Project Standards & Planning**
- Ensure adherence to SDLC standards across Agile and Waterfall methodologies.
- Balance staffing demands across project and operational workstreams.
- Collaborate with Enterprise Architecture on domain and platform strategies.

**Stakeholder Management**
- Educate stakeholders on the technology landscape to support backlog prioritisation.
- Identify and lead improvement opportunities through lean canvases and funding requests.

**Operational Oversight & Incident Management**
- Manage ITSM processes for incidents, service requests, and changes.
- Engage in prioritisation and escalation with key stakeholders.
- Ensure compliance with coding standards and delivery methodologies.

**Vendor Management**
- Interface with managed service providers for daily delivery.
- Collaborate with Vendor Service Delivery Managers to improve standards.
- Maintain strong vendor relationships and manage transitions.
- Set talent benchmarks and address capability gaps with vendors.

**About You**
You’ll bring:

- Proven experience mentoring high-performance teams.
- Strong understanding of Agile, CI/CD, ITIL, SDLC, and DevOps.
- Excellent planning and organisational skills across multiple workstreams.
- Extensive ITSM experience with a focus on continual improvement.
- Experience managing hybrid or outsourced vendor teams.
- Knowledge of emerging tech trends and IT architecture.
- Tertiary qualifications in Computer Science, Business, or related fields.
- Experience as a Software Engineer with leadership responsibilities.Background in financial services and exposure to IT security and audit.

UniSuper believes that the best way to achieve great things is when we come together and collaborate. Therefore, we ask you to be able to commit to 60% of your time in office. UniSuper is proud of our culture and benefits, which empower our people to achieve their full potential, thrive, and grow their career with us. These include:

- $1500 Annual Development Budget
- 3 Days Gifted Leave between Christmas and New Years Eve
- Hybrid & Flexible working arrangements

**Why Join Us?**
Be part of a forward-thinking organisation where your leadership will shape the future of enterprise technology. You’ll work with passionate professionals, drive meaningful change, and contribute to delivering exceptional outcomes for our members and stakeholders.

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