Student Experience Officer

1 week ago

Melbourne, Australia Kaplan Australia Full time

**26 days’ annual leave, including one for your birthday**:

- **Be part of an industry leading supportive and positive work culture**:

- **Multiple opportunities due to growth - Permanent full-time positions based in Melbourne**

**Role**
Due to growth at Kaplan Business School, we have multiple opportunities for Student Experience Officers who will be responsible for delivering an exceptional student experience, providing guidance and advice on all non-academic matters. The role is further responsible for delivery of key events and providing students with pastoral care and ensuring their overall welfare. Working with key stakeholders across the campus and the business, the aim is to deliver the ultimate Student Experience.
**Responsibilities**
- Provide excellent customer service, advice, guidance, and support to students regarding KBS programs and services and responding professionally, accurately to students’ inquiries
- Monitor students study progress and performance including attendance and welfare and coordinate transitional arrangements for new students
- Offer initial and basic counselling to KBS students regarding study progression, load, and non-academic minor personal issues and refer to professional counselling organisations when appropriate
- Aid with major functions and student events at the campus including orientation and graduation
- Provide advice and information to applicants, agents, academic and general staff of the school, and external agencies, about programs procedures and services
- Providing administrative support to the Campus Manager and other KBS staff as required

**Requirements**:

- Up-to-date working knowledge of key legislation, policies, and procedures relevant to international students (essential)
- Knowledge of ESOS Code of Practice and PRISMS (desirable)
- Ability to plan, control, coordinate and manage activities with mínimal supervision
- Excellent verbal and written communication
- Working knowledge of Microsoft Office products and the ability to quickly learn new systems
- A self-starter with a professional image who has accuracy and strong attention to detail
- Previous customer service experience preferably within an education environment

**About Us**
Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Our passion is helping students reach their goals through quality education. Joining our team, you will thrive in a rewarding work environment that is customer-focused, dynamic, and innovative in spirit.
LI-DF1

**Job Types**: Full-time, Permanent

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