Customer Service

1 day ago


Hornsby, Australia Artilux Australia Full time

Are you someone who loves making things run smoothly, enjoys talking to people, and stays calm when juggling tasks?

We’re looking for a sharp, organised and personable **Customer Service & Scheduling Coordinator** to join our close-knit team at Artilux, Australia’s trusted name in custom screening solutions for over 40 years.

**What You'll Do**:

- Book and coordinate sales and installation appointments
- Speak with homeowners, builders, trades and architects
- Keep clients informed throughout the process and manage timelines
- Handle issues as they arise with professionalism and clear communication
- Use Salesforce to track jobs, update orders and keep the team aligned

**What You’ll Bring**:

- Confident phone manner and strong people skills
- Solid admin or scheduling experience (bonus if it’s in trades or construction)
- A calm, solutions-focused approach when plans change
- Comfortable with CRM systems, we use Salesforce and provide training, but any CRM experience is a plus
- Confidence in managing client concerns - focused on solutions, not stress
- Strong attention to detail and the ability to manage multiple moving parts

**Why Join Artilux?**
- Supportive team environment
- Office-based role, no weekend work
- Proudly Australian-made products
- A role with variety, purpose and opportunity to grow

Pay: $60,000.00 - $70,000.00 per year

Ability to commute/relocate:

- Hornsby NSW 2077: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)
- Administration: 4 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person


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