Customer Service

2 weeks ago

Hornsby, New South Wales, Australia Tailwind Nutrition Australia Full time $30 - $35 per year

About Tailwind Nutrition Australia

Tailwind Nutrition fuels athletes, adventurers, and outdoor lovers with clean, effective sports nutrition designed for endurance and recovery. We're a small, passionate team with a strong presence in the Australian endurance sports community, and we're on the lookout for someone organised, adaptable, and customer-focused to support our operations across wholesale, customer service, and events.

About the Role

This is a hands-on role at the centre of our customer experience and online presence. You'll play a key part in delivering excellent service to our customers while also helping us engage with our community through social media and marketing initiatives.

Day to day, you'll be processing and packing online orders, responding to phone and email enquiries, and ensuring every customer interaction leaves a positive impression. You'll also create and schedule social media posts, support email marketing campaigns (EDMs), and contribute to marketing content.

We're looking for someone who thrives on variety, has a keen eye for detail, and is excited to combine customer service with creative content. You'll be working alongside experienced team members, gaining exposure across multiple parts of the business.

You'll thrive in this role if you have:

  • Strong written and verbal communication skills with a friendly, approachable manner.
  • Proven experience in customer service, retail, or administration (or a willingness to learn).
  • Confidence in using social media platforms (Instagram, Facebook, TikTok, etc.) and being on the phone.
  • Strong attention to detail and the ability to manage tasks efficiently.
  • A customer-first mindset with the initiative to upsell and cross-sell products.
  • Bonus points if you have: basic knowledge of marketing tools or EDM platforms, an interest in content creation, or a passion for sports, fitness, or the outdoors.

Key Responsibilities

  • Customer Service & E-Commerce
  • Process and pack online store orders with accuracy and care.
  • Serve as the first point of contact for inbound phone and email enquiries, delivering exceptional service.
  • Assist with order tracking, returns, and customer troubleshooting.
  • Identify opportunities to upsell and cross-sell products.
  • Maintain accurate customer records and communication logs.
  • Social Media & Marketing
  • Create and schedule engaging social media posts aligned with our brand voice.
  • Monitor and respond to community engagement on social platforms.
  • Assist with EDM campaigns, newsletters, and marketing materials using our online platform.
  • Contribute to content ideas, promotions, and creative campaigns.
  • Track and report on social media and campaign performance.

Why Join Us?

  • All training will be provided to you.
  • Be part of a small team with a big heart and a loyal community of endurance athletes.
  • A varied full-time role that blends customer service with creative marketing.
  • Opportunities to learn and grow across customer service, e-commerce, and digital marketing.
  • Staff discounts on Tailwind products.

Job Type: Full-time

Pay: $30.00 – $35.00 per hour

Expected hours: 38 per week

Application Question(s):

  • Please describe any sports or activities you pursue, including what interests you about them.

Work Authorisation:

  • Australia (Required)

Work Location: In person

  • Customer Service Officers

    4 days ago

    Hornsby, New South Wales, Australia The Personnel Connection Pty Ltd Full time $60,000 - $80,000 per year

    The Personnel Connection - recruitment specialists since 2000Position: Office AdministratorLocation: Various positions in Hornsby and surrounding areasWe are currently seeking experienced Customer Service Officers to join our clients in various locations in Hornsby and the surrounding areas. In this role, you will provide administrative support to ensure...

  • Lawn mowing gardening

    4 days ago

    Hornsby, New South Wales, Australia Vip home service Full time $40,000 - $60,000 per year

    About the role We're seeking a passionate and reliable Lawn Mowing Gardener to join our team at Vip home service in Pymble/Hornsby, NSW 2077. This is a casual position, offering flexible working hours to suit your lifestyle.What you'll be doingMow and edge residential and commercial lawns to a high standardCarry out general gardening duties such as weeding,...

  • Service Person Driver

    2 weeks ago

    Hornsby, New South Wales, Australia Kennards Hire Full time $80,080 - $120,000 per year

    Service Person Driver - Sydney North - Permanent full-timeWork with a respected, customer-focused brand in the hire industryAccess to ANZ biggest tool shed, benefit programs & long-term service rewardsRegularly engage with customers, ensuring deliveries meet their needsPositions available in our Hornsby and Artarmon branches$80,080 salary package ($71,500...

  • Retail Sales Assistant

    2 weeks ago

    Hornsby, New South Wales, Australia Resmed Full time $40,000 - $60,000 per year

    About the RoleThe ideal candidate should have a strong customer service focus, with empathy, compassion and a drive to deliver the best outcome.Some of the tasks the successful candidate will be responsible for are,Taking customer's enquiries in store and over the phone.Investigating and helping customers problem solve therapy issues.Provide set-up, on-going...

  • CPAP Therapy Consultant

    2 days ago

    Hornsby, New South Wales, Australia Air Liquide Full time $90,000 - $120,000 per year

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.We are currently looking for an experienced Retail/CPAP Therapy Consultant to join our team at the Hornsby clinic. In this role, you will...

  • Tyre Fitter

    6 days ago

    Hornsby, New South Wales, Australia Bridgestone Corporation Full time $60,000 - $80,000 per year

    Join Bridgestone, the most trusted tyre brand, and be rewarded for your hard work Your Growth is Our Future.What We Offer:Permanent, full-time position with weekly payCompetitive base rates + OT opportunities with penaltiesExclusive tyre and servicing discountsCompany vehicle, fuel card, tools, uniform, and PPERecognition and rewards through Company and Peer...

  • Retail Consultant, Hornsby

    2 weeks ago

    Hornsby, New South Wales, Australia Optus Full time $72,000 per year

    Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.We're on the lookout for an experienced Casual Retail Sales Consultant tojoin our team inHornsbywho thrives in a collaborative, results-driven culture and feels empowered to deliver customer...

  • Territory Sales Representative

    1 week ago

    Hornsby, New South Wales, Australia Stetson Australia Full time $90,000 - $120,000 per year

    Company DescriptionAt Stetson Australia and Greenwich Hat Co, we are passionate about premium quality headwear. We are in phase of rapid growth where there is opportunity to join the team and grow with the business. The culture of the organisation is built on integrity, efficiency and dependability.Role DescriptionThis is a full-time hybrid role where you...

  • Retail Sales Assistant

    1 week ago

    Hornsby, New South Wales, Australia GAZMAN - The Austin Group Full time $45,000 - $65,000 per year

    The RoleWe have an exciting opportunity for an experienced casual Retail Sales Assistant to join our team in our Hornsby storeResponsibilities will include:Provide an exceptional customer experience, through authentic and meaningful interactions with our customersDemonstrating strong product knowledge to assist customers in making the best product...

  • Trade Counter Assistant

    9 hours ago

    Hornsby, New South Wales, Australia Reece Group Full time $50,000 - $80,000 per year

    About Reece Irrigation And PoolsWe are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. For over 100 years, we've supported the trade with specialist irrigation supplies and services for large commercial spaces, sporting fields, residential backyards, and everything in betweenNew branch...