Communications Manager

PRIMARY DETAIL
- Salary package: Annual salary from $138,679 - $146,466, plus 17% super &
annual leave loading
- Appointment type: Full -time, fixed-term role ending 31

December 2026
- Based at Macquarie University, Wallumattagal campus, North

Ryde

About the role

We are searching for a seasoned Communications Manager, passionate about digital transformation, who’ll play a pivotal role in driving staff engagement and adoption over the life of a large digital transformation program.

We are seeking an experienced professional to analyse, design and evaluate effective communications in our Student Lifecycle (CRM) Program. You’ll be key to equipping our staff to enhance student and corporate partner experience and service delivery through the successful implementation of an advanced student CRM (Salesforce). By doing so, you’ll contribute to the realisation of Macquarie University’s vision for comprehensive student and partner engagement and service delivery. This is an excellent opportunity to contribute to our university's digital transformation journey.

The Student CRM Program is delivering a cutting-edge student CRM (Salesforce) to achieve holistic student engagement and service delivery, enabling the University to:
- Provide a unified, 360-degree view of each student for improved engagement (while ensuring privacy protection).- Transform service delivery to enhance student experience and connection with the University by providing personalised services to support students throughout their journey.- Implement a technology platform adaptable to evolving University needs, fostering individualised student interaction.- Acquire insights and analytics across the student journey, refining student and partner services and experiences.- Phase out legacy systems.

You will report directly to the S360 Change Lead, to design and implement a comprehensive approach to communications, engaging with, and supporting our staff community from senior leaders to individual team members. You’ll be part of a multi-discipline project team all working to ensure we deliver tangible value to our staff, students and corporate partners.

About you

How to apply- Degree qualification or equivalent experience in communications, marketing, media or related discipline.- Expertise in the development and execution of communications strategies with a focus on driving engagement, organisational change and team communications.- Expertise in the development of communications channels and strategies to support the program and project communication goals.- Expertise in the use of digital communications platforms and design tools.- Expert content writing and editing skills across a range of communications channels as well as expertise in writing for a range of diverse audiences.- Extensive experience working in an in-house communications function and delivering successful communications plans, strategies and implementation across multi channels.- Managing a wide range of complex communications issues and providing expert advice and recommendations to maximise audience engagement.- Experience in working on projects which include external vendors, consultants, Business Analysts, Testers and Solution Architects.- Demonstrated resilience and adaptability in a fast-paced environment, while sustaining deadlines.- Strong self-management skills to work autonomously while also collaborating with fellow members of the change team to ensure alignment across the program.
- This position requires a criminal record check.

Role-specific Enquiries: Ebony Blackwell, S360 Program Change Lead via

Applications Close: 8 May 2025 at 11:59pm (AEST)

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Celebrating its 60th year in 2024, it was established as a bold experiment in higher education and designed to break from educational traditions to work in tandem with industry. Institutionally we strive for the extraordinary by challenging convention and embracing different views. Our pioneering culture has encouraged and inspired students, staff and collaborators to break free from conventional thinking, and to actively shape the complex issues that define the future of humanity.

Digital Transformation is one of the six fundamental commitments of the University Operating Plan: to embrace emerging technologies to better connect, engage, and collaborate. The core focus of the University’s Digital Transformation Roadmap and Strategy is enabling the objectives of Students First through five key focus areas, seeking to drive excellent experiences and outcomes in every dimension of students’ interactions with the University.

You will support the program and project teams to deliver priority projects from the Macquarie University digital transformation strategy.

Why work at Macquarie

We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star