Inbound Call Centre Representative

3 days ago

Bankstown, Australia Weploy Full time

**Inbound Call Centre Representative**:
**Benefits**:

- **Competitive** **Earnings**: $60-$65k base +_ Super + commission structure and incentives_
- Ability to **earn more through weekend Penalty Rates** & realistic commission structure OTE 80k + Super
- **Flexible Work Arrangements**: Full time permanent ongoing role, rostered between, 8am and 10pm across Monday - Sunday after Mon-Fri 9-5pm training (first 4-6 weeks)
- **Free parking onsite** in easily accessible **Padstow location**
- **Exceptional Workplace Culture**: Take part in team competitions, international celebrations, fundraising events, and a welcoming, inclusive environment
- **Salary increase**within your first six months

**About Our Client**:
Our client is an iconic company with over 100 years of success in the**glass industry, specialising in the repair and replacement of all types of glass for homes, businesses, and vehicles, helping over 1,000,000 customer calls nationally each year.

We're hiring Inbound Call Centre Representatives to join the Customer Solutions Team for this leading national business. If you have a passion for helping customers and an interest in upselling, this is a fantastic opportunity to be part of a supportive and high-energy environment

**Your Role**:

- Fully onsite opportunity in vibrant Padstow call-centre.
- Starting 27th October 2025.
- Handle 65-70 inbound calls daily, providing effective solutions to customers.
- Book appointments for glass repairs and replacements.
- Upsell value-added products to customers.
- Receive ongoing coaching and mentorship to develop your sales and customer service skills.
- Work in a structured, supportive environment where teamwork feels like family.

**What's In It for You?**:

- **Employee Discounts** - Exclusive discounts on company products and thousands of retail brands.
- **Career Growth** - Be part of a thriving business that invests in its people and promotes from within.
- **Community Engagement** - Receive a **paid volunteer day** per year to support a charity of your choice.
- **Recognition & Rewards** - Regular opportunities for financial incentives and performance-based recognition.

**Who We're Looking For**:

- Experience in a **sales** or **customer-focused** role (retail, call centre, hospitality, or phone sales experience is a plus).
- People who resonate with and live the **values: Caring, Collaborative, Genuine and Driven**.
- **Strong** in **communication** and **active listening** skills.
- Have **willingness** to **develop** or enhance sales **skills**.
- **Tech-savvy** and able to navigate multiple systems.
- A **positive**, driven, and **customer-first mindset**.

**Location & Training**:

- **Padstow-based office** with free onsite parking.
- **Full training provided** - Full time training for the first 4-5 weeks, Monday to Friday 9:00 AM to 5:00 PM
- If you're looking for a **rewarding role** in a well-established company with strong team support, we want to hear from you

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