Operations Manager

Permanent, Full Time (1.0 FTE) **|** Location: Adelaide
- Collaborative and client focused team **|** Experienced and supportive leadership
- SCHCADS Level 7 $58.23 p/h + super + PBI salary packaging

**Use your operational leadership and sector expertise to shape high-quality disability services that change lives.**

**The Role**

Due to an internal promotion, an exciting opportunity has become available within our Care and Support Services Unit for an experienced senior leader to join us as Operations Manager.

In this key leadership role, you will report to the Executive Manager and take responsibility for the day-to-day operations and strategic oversight of multiple NDIS-funded disability support programs. You will play a vital role in driving service excellence, strengthening workforce capability, maintaining compliance, and achieving positive outcomes for participants across various sites and programs.

You will lead a high-performing team and actively contribute to strategic planning, working collaboratively with internal and external stakeholders to deliver innovative, sustainable, and person-centred services.

The key duties in this role will include:

- Provide strategic advice and governance support to the Executive Manager.
- Oversee site operations, ensuring program and participant outcomes are consistently achieved.
- Maintain expert knowledge of the NDIS Practice Standards and Quality and Safeguarding Framework to ensure compliance.
- Undertake financial modelling with the Disability Services Finance Officer to design cost-effective service models.
- Monitor rosters for compliance with Awards and industry standards.
- Implement and manage WHS and risk systems, including hazard reporting and use of Centacare’s Worker Safety Application (WSA).

**Essential Criteria**
- Tertiary qualification in a relevant field or extensive experience in the disability services sector.
- Significant experience in managing service provision in accordance with the compliance requirements of the NDIS
- Proven ability to make high-level decisions, exercise independent judgement and initiative under broad direction
- High-level analytical and problem-solving skills and an ability to consider and review data, audits and evidence to facilitate ongoing improvement of programs and initiatives
- Ability to take initiative and make sound decisions based on an analysis of risk and business needs
- Significant experience in the preparation, implementation and evaluation of policies
- Demonstrated ability to provide effective leadership, manage change, motivate and inspire others to achieve objectives
- Highly developed interpersonal skills and demonstrated ability to communicate effectively, both verbally and in writing
- The ability to lead, develop and manage a large geographically diverse team

**Special Conditions**
- This role will be based out of our head office located in Adelaide CBD, with regular travel to our Adelaide Metropolitan sites. Some occasional intrastate travel will be required to our Whyalla sties.

See attached Position Description for full details.

Prior to receiving a formal offer of employment with Centacare, the following documents **must**be provided for this role:

- Driver’s licence
- Valid Working with Children Check (WWCC)
- NDIS Worker Screening
- Evidence of right to work in Australia
- 100 points of identification

**What's in it for you**
- SCHCADS Level 7 $58.23 per hour
- PBI salary packaging to help increase your take home pay
- High performing, goal focused, collaborative & supportive team environment
- Purpose driven and reputable organisation
- Ongoing training and development opportunities
- Access to our Employee Assistance Program (EAP)
- Health insurance discounts with Bupa

**About Us**

Centacare is a leading provider of disability support services, committed to empowering individuals with disabilities to live fulfilling, independent lives. We offer a range of supports, including Supported Independent Living (SIL) and Day Options, to people with neurodevelopmental, intellectual, physical, and other disabilities. Our vision is to create a supportive community where individuals can achieve their full potential.

Each year, we support more than 30,000 people through community services in metropolitan and regional South Australia, operating within a strong ethical framework. We are client focused and provide support regardless of race, economic circumstance, sexual orientation, gender identity, religious belief or ethnic background. Centacare is a Child Safe, Quality Accredited Organisation and is a registered NDIS provider. We value the uniqueness of individuals, we consult, collaborate and operate with integrity and professionalism. Centacare is committed to cultivating a harmonious workplace free from harassment and discrimination. Equal opportunity principles align with our mission, vision and values. We believe that treating our workers fairly has a positive impact on our cli