Customer Service Representative

10 hours ago

Lithgow, Australia Ashdown Consulting Full time

$38.04 p/h + super
- 12 Month Contract
- Lithgow / WFH

**Customer Service Representative | 12 Month Contract | $42.18 p/h Including Super**
- $38.04 ph + super
- 12 Month Contract
- Lithgow / WFH

**About the Company**
We are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in Lithgow. This role will be full time in the office ( with a possibility from WFH. This is a 12 month contract paying $38 per hour + super.

**About the Role**
- Deliver services in a professional manner in all customer interactions to create positive customer experiences and ensure customer satisfaction as a priority
- Action customer complaints arising from complex agency transactions by ensuring they are accurately resolved.
- Develop and maintain knowledge of organisational information resources and operating standards and practices to record and resolve and customer complaints
- Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of on-line technology.
- Maintain awareness of the organisation’s customer escalation points to ensure customers are referred to appropriate channels for the completion of out of scope transactions.

**About You**
- Need excellent written and verbal communication skills
- Intermediate computer skills required
- Proficient in Microsoft office suite, particularly Outlook and Teams

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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